SAVANNAH TILLMAN
Keyser,WV
Summary
Friendly and dependable business administration graduate with experience in customer service, administrative support, and data management. Strong communication, organizational, and computer skills with a focus on providing excellent service and supporting daily office operations.
Overview
8
8
years of professional experience
Work History
Insurance Producer
State Farm
Frostburg, MD
02.2026 - Current
- Developed and maintained strong relationships with clients for ongoing service and support.
- Provided customer service by responding to inquiries, resolving complaints, and processing policy changes.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Prepared accurate quotes for prospective clients based on their individual needs.
- Performed administrative tasks such as maintaining records, filing paperwork.
- Offered information about policy and coverage details.
JUNIOR RESEARCH ASSOCIATE
FAIRMONT STATE UNIVERSITY
FAIRMONT, WV
04.2024 - 01.2026
- Collaborated with the Director of Institutional Research on projects that enhanced data quality and reporting accuracy, strengthening institutional assessment.
- Reviewed quantitative and qualitative data to support institutional planning, assessment, and decision-making.
- Assisted with preparation and submission of IPEDS and other required data reports, maintaining compliance with federal and state reporting standards.
- Supported institutional surveys in Qualtrics, identifying trends and enhancing data accuracy to increase response rates.
- Organized and formatted data from various sources for insightful analysis.
SALES ASSOCIATE
SHEETZ
KEYSER/FAIRMONT, WV
03.2019 - 03.2024
- Engaged with customers to build rapport and encourage repeat business.
- Executed accurate and secure processing of daily monetary transactions
- Fostered teamwork by adapting to various tasks and addressing customer-specific needs.
- Trained new associates on store policies, procedures, and customer service standards.
- Responded to customer inquiries and resolved basic issues over the phone and in person
- Replenished stock to maintain proper inventory levels and product availability.
Education
Bachelor of Science - Business Management
Fairmont State University
Fairmont, WV12-2025
Associate of Science - Business Administration
Potomac State College
KEYSER, WV12-2022
Skills
- Customer service
- Professional attitude
- Call handling
- Data entry
- Microsoft 365
- Attention to detail
- Problem solving & critical thinking
- Verbal & written communication
- Relationship management
- Multitasking
- Flexibility
- Materials management
- Reliability
- Cash handling
- Scheduling meetings
Timeline
Insurance Producer
State Farm
02.2026 - Current
JUNIOR RESEARCH ASSOCIATE
FAIRMONT STATE UNIVERSITY
04.2024 - 01.2026
SALES ASSOCIATE
SHEETZ
03.2019 - 03.2024
Bachelor of Science - Business Management
Fairmont State University
Associate of Science - Business Administration
Potomac State College