Katherine Dillon
Maineville,Ohio
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15+ years of valuable expertise to advance company objectives. Attentive to detail with experience in coordinating projects, new programs, and improvements. Enthusiastic about partner growth and development.
Overview
21
21
years of professional experience
Work History
Project Manager/Sr Business Process Specialist
Cintas Corporation
12.2022 - Current
- Plan and advance tier 1 strategy to increase business opportunities
- Spearhead process improvement initiatives for contracts team
- Advance and maintain tools utilized by sales team and contract team to improve efficiency and ease pain points
- Standardize contract changes and share across all business channels
- Develop and lead partners from I to level II
- Key leadership role in contract lifecycle project design and implementation, including contract migration and contract obligations.
Contract Compliance Manager
Cintas Corporation
12.2018 - 12.2022
- Expert in contract negotiations and business terms
- Ability to consult with internal executive decision-makers and legal counsel for approvals
- Represent business needs in conjunction with customer relationships
- Analyze agreements and improve position
- Organize and improve processes in collaboration with contracts team and sales team
- Focuses on financial impacts and investigates new paths to improve growth and profit
- Nurtures team environment to share ideas and enhancements to building knowledge and confidence
Business Process Expert
Cintas Corporation
12.2015 - 12.2018
- Liaison between IT and business for SAP integration
- Subject matter expert in pricing, agreements, rebates, EDI, reporting, and master data
- Represented business needs of National Account customers
- Strategized with executives to solve problems and enhance design
- Led national account division into the first three years of SAP migration.
- Collaborated with cross-functional teams for effective process improvement initiatives.
Senior Account Manager / Account Manager
Cintas Corporation
06.2006 - 12.2015
- Managed portfolio of large Fortune 1000/Private 200 accounts
- Sales growth year over year, and 100% customer retention
- Fostered strong customer relationships through the execution of customers’ business objectives
- Increased existing business through execution of strategic penetration & sales plan
- Implemented creative solutions to business issues and positioned myself as an expert on customers’ program requirements, leveraging capabilities and knowledge of customers’ objectives
- Developed retention plans to prepare for early renewal and competitive threat situations
- Negotiated favorable contract terms while maintaining strong relationships.
National Accounts Implementation Program Manager
Cintas Corporation
04.2003 - 06.2006
- Implementation of multiple new National Accounts
- Maximize growth of new and established contracts through communication and marketing
- Organized, planned, and executed multiple contracts in queue
- Championed best practices in project management to develop implementation project plans and processes, creating a culture that positively impacts customers
Education
University of Cincinnati
Cincinnati, Ohio01.1996
Polk Community College
Winter Haven, Florida01.1994
Skills
- Technical understanding
- Contract Negotiation
- Creative Thinking
- Customer Relations
- Team Collaboration
- Team Leadership
Accomplishments
- 6 years of double-digit growth
- 10 years of achieved sales growth goals and 100% retention
- Ranked in the top 8 Account Managers year over year
- Pacesetter’s Club
- Leading Contributor Award
- Partner of the Year FY22, FY23
Memberships Groups
- Women Resource Group – WAVE
- Cintas Cares Champion
Timeline
Project Manager/Sr Business Process Specialist
Cintas Corporation
12.2022 - Current
Contract Compliance Manager
Cintas Corporation
12.2018 - 12.2022
Business Process Expert
Cintas Corporation
12.2015 - 12.2018
Senior Account Manager / Account Manager
Cintas Corporation
06.2006 - 12.2015
National Accounts Implementation Program Manager
Cintas Corporation
04.2003 - 06.2006
University of Cincinnati
Polk Community College
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