Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katherine Dimurro

Sunrise,FL

Summary

Driven Legal Assistant with personal injury law experience committed to learning and growing in the legal field.

Overview

13
13
years of professional experience

Work History

Legal Assistant

Steinger, Greene & Feiner
06.2023 - Current
  • Enhanced attorneys effectiveness by debriefing about cases, updating attorney calender with client appointments, MRI reviews, EUO meetings, client calls, ect.
  • Ability to open insurance claims, obtain claim information and send letter of representations promptly.
  • Efficient in communicating appropriately with clients, adjusters, defense council and medical providers.
  • Locating and notifying entities regarding premises liability claims.
  • Capability to follow up on requests such as medical records and bills, health insurance liens, PIP logs, Declaration pages, Police Reports, ect.
  • Putting health insurance on notice (e.g., Medicare, CMS, Medicaid, ERISA, VA)
  • Ability to handle multiple tasks and prioritize critical tasks.
  • Capability to answer incoming calls promptly and to make calls as needed.
  • Preparing closing packets by obtaining waiver/reduction approvals, obtaining final health liens/closed file letters,BI/UM releases.

Customer Service Representative

Publix Super Market
06.2012 - Current
  • Assist large volume of customers in person daily with positive attitude and focus on customer experience.
  • Answer constant flow of customer calls while multitasking.
  • Clear and friendly communication with customers.
  • Investigate and resolve customer inquiries and complaints promptly.
  • Technically skilled and proficient in navigating between several computer applications.
  • Issue and collect payment in the form of cash, EFT payment and check.
  • Maintain customer confidentiality by verifying sensitive information.
  • Educate customers about billing, payment processing, policies and procedures.
  • Compose and send emails for customer service manager.
  • Utilize fax machine to send and receive documents.
  • Print and scan documents.
  • File and record reports for corporate office.

Education

Associate of Arts -

Broward College
Fort Lauderdale, FL
12.2018

Skills

  • Multi-tasking ability
  • Clear communication
  • Adaptability skills
  • Time management
  • Excellent written skills
  • Organized case management skills
  • Tenacity
  • Professional telephone demeanor
  • Outlook/Microsoft Word/Excell

Accomplishments

  • Achieved a million dollar quarter in attorney fees with my team the first year working as a legal assistant.

Timeline

Legal Assistant

Steinger, Greene & Feiner
06.2023 - Current

Customer Service Representative

Publix Super Market
06.2012 - Current

Associate of Arts -

Broward College

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