Massiel Cordones
Bronx,NY
Summary
Flexible hard worker ready to learn and contribute to team success. Professional with top skills in communication, critical thinking and active learning. Helps cases with professionally prepared legal documents and thorough research.
Excel in critical thinking, communication, and organizational skills to navigate complex legal environments effectively. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Legal Intake Specialist
Lawfty
Huntington, NY
06.2023 - Current
- Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
- Assisted in scheduling appointments between attorneys and clients as needed.
- Advised potential clients about available options for resolution of their legal issues based on knowledge gained through research and consultation with attorneys.
- Answered incoming calls from potential clients seeking assistance with their legal problems.
- Gathered pertinent information from potential clients, including background details, case facts, contact information.
- Maintained a database of client records and updated it on a regular basis with new cases and relevant data.
- Conducted intakes for prospective clients and ensured that all necessary documents were completed accurately and timely.
- Performed administrative tasks such as filing paperwork, copying documents, and faxing forms, as required.
- Followed up with clients regularly to ensure that they are informed about the status of their cases.
- Responded promptly to emails from current or prospective clients regarding their inquiries or concerns.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Interviewed clients and obtained vital case information to support associates.
- Reviewed and summarized depositions, transcripts, and other legal documents for attorney review.
Gather/ Tester/Quality Assurance Lead Technician
Adafruit Industry
New York, NY
05.2018 - 05.2023
- Determined overall product quality by accurately conducting and evaluating various QA tests.
- Collaborated with 10 quality assurance teammates.
- Worked independently on assignments involving varied and complex issues without direct supervision.
- Identified issues and recommended solutions to problems uncovered during course of performing assignments.
- Reported problems and concerns to management.
- Provided training to over 5 onboarding team members in 2021.
- Attended daily scrum meetings with development team to discuss progress on open issues.
- Participated in peer reviews of software components developed by other members of the team.
- Performed exploratory testing to identify defects in the application or system under test.
- Collaborated with developers to ensure timely resolution of bugs and quality deliverables.
- Ensured compliance with established QA policies throughout all stages of the software cycle.
- Investigated customer complaints regarding application functionality and reported findings.
- Assisted in training new testers on QA processes, standards, procedures and best practices.
Cashier
Walgreens Pharmacy
Bronx , NY
09.2017 - 04.2018
- Notified management of security, vandalism and theft concerns.
- Responded to customer requests and directed to merchandise.
- Responded to customer concerns with friendly and knowledgeable service.
- Determined customer needs by asking relevant questions and listening actively to their responses.
- Greeted over 50 customers per day.
- Helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
Drug Clerk
SIRISHA PHARMACY
Bronx, New York
06.2015 - 08.2016
- Faxing and providing assistance to customers with medication instruction as well as merchandise sold.
- Assisted pharmacist handling all prescriptions and customer inquiries.
- Handled pharmacy inventory and recorded shipments in pharmacy log books accordingly.
- Organized medical supplies and shelf replenishment.
- Supported pharmacists with day-to-day activities and pharmacy office management functions
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information
Cashier / Server
BOSTON MARKET
BRONX, NY
10.2011 - 06.2015
- Assisted in food preparation in accordance to the department of health guidelines.
- Replenished utensils and paper goods as needed.As well as maintaining a clean work area throughout the shift.
- In charge of handling online or over the phone customer food orders ensuring speedy and quality service.
- Scheduling and arranging catering events for the company.
Education
GED -
Long Island Business Institute - Flushing
Flushing, NY01-2018
Skills
- Customer service
- Inventory stocking
- Time management skills
- Friendly demeanor
- Multi-tasking ability
- Computer proficiency(Microsoft Word, IOS software knowledge,Windows operating systems)
- POS systems knowledge
- Natural leader
- Adaptability
- Cleanliness
- Training and development
- Motivated team player
References
References available upon request.
Timeline
Legal Intake Specialist
Lawfty
06.2023 - Current
Gather/ Tester/Quality Assurance Lead Technician
Adafruit Industry
05.2018 - 05.2023
Cashier
Walgreens Pharmacy
09.2017 - 04.2018
Drug Clerk
SIRISHA PHARMACY
06.2015 - 08.2016
Cashier / Server
BOSTON MARKET
10.2011 - 06.2015
GED -
Long Island Business Institute - Flushing
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