Xanath Alvarez
Indianapolis,IN
Overview
6
6
years of professional experience
Work History
Legal Assistant
Hensley Legal Group, PC
02.2022 - Current
- Improved communication between attorneys, case managers and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Provided valuable training and support to junior staff members as needed, fostering a collaborative work culture that promoted professional growth for all team members.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Sr. Customer Service Representative
Protiviti/IHCDA
09.2021 - 01.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Print Specialist
Adidas Indy
06.2019 - 09.2021
- Managed multiple print projects simultaneously, prioritizing tasks based on deadlines and complexity.
- Participated in cross-functional teams to develop creative solutions for complex print challenges.
- Trained new team members on proper use of equipment, safety procedures, and company policies.
- Operated press to achieve highest print quality and productivity with minimal scrap.
Sales Associate
Menards Home Improvement
06.2018 - 12.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Associate Degree in General Studies -
Ivy Tech Community College of Indiana
Indianapolis, IN10.2021
Certificate - Human Resources Management
Ivy Tech Community College
Indianapolis, IN07.2021
Skills
- Time Management Skills
- Knowledge with Microsoft Office
- Fluent in English and Spanish
- Multi-tasking ability
- Detail-oriented
- Interpersonal Communication
- Excellent people skills
- Problem-Solving
- Data Entry
- Document Management
- Mentoring and training
Timeline
Legal Assistant
Hensley Legal Group, PC
02.2022 - Current
Sr. Customer Service Representative
Protiviti/IHCDA
09.2021 - 01.2022
Print Specialist
Adidas Indy
06.2019 - 09.2021
Sales Associate
Menards Home Improvement
06.2018 - 12.2019
Associate Degree in General Studies -
Ivy Tech Community College of Indiana
Certificate - Human Resources Management
Ivy Tech Community College
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