Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Donofrio

East Lansing,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Phone Clerk/Hostess

Giordanos Family Restaurant
01.2021 - 08.2024
  • Streamlined communication between departments by efficiently routing calls to appropriate personnel.
  • Increased efficiency by quickly identifying and escalating high-priority issues to relevant management staff.
  • Provided backup receptionist duties during peak periods as needed, ensuring efficient office operations.
  • Expedited order processing time through effective coordination with warehouse/shipping department.
  • Improved customer satisfaction by promptly and accurately addressing inquiries and concerns over the phone.
  • Assisted in the resolution of billing issues, leading to increased on-time payments from customers.

Education

Bachelor of Arts - Creative Advertising

Michigan State University
East Lansing, MI
05.2027

High School Diploma -

Nazareth Academy
La Grange Park, IL
05.2023

Skills

  • Customer Service
  • Problem-solving skills
  • Resolving issues
  • Verbal and written communication
  • Inbound phone calls
  • Customer Support

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Phone Clerk/Hostess

Giordanos Family Restaurant
01.2021 - 08.2024

Bachelor of Arts - Creative Advertising

Michigan State University

High School Diploma -

Nazareth Academy

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Katherine Donofrio