Samantha Lia

• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Handled reservation calls to book events. Aswell as business calls and reservations.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Collected room deposits, fees, and payments.
• Maintained an organized front desk area that contributed to smooth operations and professional appearance.
• Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
• Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
• Utilized strong communication skills to effectively relay important information between staff members and management teams.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Trained new team members by relaying information on company procedures and safety requirements.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.