Katherine Donovan
Lindenhurst,NY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
K. Sidrane
Farmingdale, New York
04.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using CRM software.
- Collaborated with team members to enhance customer service procedures.
- Provide customer service assistance for clients who need help understanding the digital printing process.
- Conducted research on new technologies related to digital printing processes in order to stay up-to-date on industry trends.
- Prepared all design layouts into prepress files for offset, web and digital printing.
- Processed customer orders using order management systems efficiently.
- Verified order accuracy by cross-checking details with internal databases.
- Coordinated with shipping teams to ensure timely delivery of products.
- Maintained organized records of all orders and customer communications.
- Communicated effectively with customers regarding order status and inquiries.
- Collaborated with sales teams to address order-related issues promptly.
- Provided order tracking information and resolved issues when needed.
- Answered customer account inquiries and provided resolution.
- Verified accuracy of information and executed clarification of orders.
- Recommended products and services to suit customer needs.
- Provided product advice to customers based on their needs.
- Coordinated with warehouse staff to ensure timely delivery of products.
- Performed data entry tasks related to product shipments and tracking numbers.
Account Manager
Poly Craft Industries
Hauppauge, NY
04.2022 - 03.2024
- Company Overview: Order Entry and Customer service representative for a Flexible packaging printing company that specializes in Roll stock, Poly Bags and SUP pouches.
- Proficient in Microsoft Office, Excel, Word, Poly2000.
- Estimating, shipping and receiving via UPS worldship.
- Created Manuals and Processes for Training Purposes as well as time management procedures.
- Worked closely with several sales representatives to ensure the best relationships with our clients for years to come as well as generating new business.
- Familiar with Pouching machines, slitters and laminators as well as Onyx and Crystal presses.
- Order Entry and Customer service representative for a Flexible packaging printing company that specializes in Roll stock, Poly Bags and SUP pouches.
Account Manager
Beyer Graphics
Commack, NY
08.2021 - 04.2022
- Company Overview: Order entry and customer service representative for printing that specialized in Folding Cartons.
- Worked closely with all departments such as Accounting and production to Ensure accuracy per colors, graphics, fonts etc.
- Duties also included estimating, credits and Heavy emails and creating processes and procedures for all departments.
- Order entry and customer service representative for printing that specialized in Folding Cartons.
Administrative Supervisor
Temrex Corporation – Dental Manufacturing
Freeport, NY
01.2018 - 01.2021
- Company Overview: Served both domestic and international customers with Dental products.
- Order Entry as well as providing customers with knowledge of products for their dental needs while ensuring outstanding customer service.
- Knowledgeable in ISO and regulatory requirements.
- Coordinated Hazardous material shipments – Via dangerous goods declaration documents up to date with regulatory requirements per Country.
- Placed purchase orders as well as accounts receivable and payables, credit and debit memos as well as returns/defective products.
- Logistics Coordinator for all International Orders.
- Electronic Data Interchange knowledgeable – Web Portal for sending and receiving Invoices.
- Served both domestic and international customers with Dental products.
Management
Exotic Wines and Liquors Warehouse
Lindenhurst, NY
01.2005 - 01.2018
- Company Overview: Catering to both customer and sales representatives to the best of my abilities while ensuring the best experience bridging the gaps to keep face to face customer service alive and well!
- My roles include the following, create and design aesthetics and ensure it reflects the time of season and or holidays.
- Maintain inventory levels and order accuracy.
- Supervising receiving merchandise as it arrives – packing, unpacking and all aspects.
- Create weekly and monthly financial reports.
- Research new brands and offerings to keep up with relativity and ahead of competitors.
- Provide photo assistance for social media accounts in regard to products and tastings.
- Operates POS system.
- Large amounts of cash handling.
- Catering to both customer and sales representatives to the best of my abilities while ensuring the best experience bridging the gaps to keep face to face customer service alive and well!
Skills
- Customer relationship management
- CRM software utilization
- Order processing systems
- Electronic data interchange
- Prepress file preparation
- Collaborative teamwork
- Customer account management
- Data entry accuracy
- Logistics coordination
- Technical product knowledge
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Adaptability
- Customer RMA management
- Adaptability and flexibility
- Relationship building
- Positive and professional
- Empathy and patience
- Shipping procedures
- Administrative support
- Verbal and written communication
- Product sales
- Shipping and receiving
- Payment processing
- Microsoft office expertise
- Microsoft outlook
- Data entry
- Computer proficiency
- Order processing
- International sales support
References
- Tony Baklouk - Plant Manager: 201-673-3350
- Melissa Peterson - 1 631-935-2436
- Chris Rogers - 1 631-617-8063
Computer programs
- Labeltraxx
- CRC
- UPS Worldship
- POS System
- Excel
- Word
- Amtech
- Outlook
- Teams
- Slack
Timeline
Customer Service Representative
K. Sidrane
04.2025 - Current
Account Manager
Poly Craft Industries
04.2022 - 03.2024
Account Manager
Beyer Graphics
08.2021 - 04.2022
Administrative Supervisor
Temrex Corporation – Dental Manufacturing
01.2018 - 01.2021
Management
Exotic Wines and Liquors Warehouse
01.2005 - 01.2018