Katherine Eckert
Plainville,MA
Summary
Motivated Pharmacy Technician with a diverse background in Retail, LTC, Mail Order, and Specialty Pharmacy environments. I am strong team player who is dedicated to patient care, problem-solving, and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Technician
BILH Specialty Pharmacy
Westwood, MA
02.2025 - Current
- Responsible for answering in-bound calls and assisting customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information.
- Maintain new and existing patient profiles and enters new prescriptions into patient profiles.
- Escalate calls to pharmacist for clinical inquiries and escalates grievances to supervisor.
- Ensure patient health information is preserved per HIPAA & PHI guidelines.
- Assist with workflow projects and training new hires.
- Communicate with internal providers and liaisons to resolve prescription and insurance related issues.
Call Center/Fulfillment Technician
BILH Direct Pharmacy
Westwood
02.2024 - 03.2024
- Responsible for answering in-bound calls and assisting customers with pharmacy related services.
- Support all aspects of the pharmacy fulfillment process including accurately filling/counting prescriptions, processing payment utilizing the POS system. Packages, processes, tracks, and communicates delivery of prescription orders including addressing problems/issues with delivery process.
- Maintain new and existing patient profiles and enters new prescriptions into patient profiles.
- Ensure patient health information is preserved per HIPAA & PHI guidelines.
- Contact insurance companies for benefit investigation and coverage eligibility.
- Assist with workflow projects and training new hires.
Data Entry Pharmacy Technician
Medwiz Pharmacy
Foxborough, MA
10.2023 - 02.2024
- Enter new and refill orders in an accurate and timely manner following delivery run times.
- Communicate with nursing facilities to refill medications, confirm prescription deliveries, and consult on patient care.
- Resolve prescription errors including dosage conflicts, insurance rejections, and drug allergies.
- Triage electronic prescriptions, refill requests, as well as insurance, audit, and hospice documents.
- Correctly calculate dosages, frequencies, and day supply on all prescriptions.
- Respect patient privacy by maintaining strict confidentiality and upholding all HIPAA laws and ordinances.
Pharmacy Technician
CVS Pharmacy
Franklin, MA
10.2021 - 10.2023
- Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty under supervision of pharmacists.
- Review and verify customer information and insurance provider information.
- Answer incoming phone calls and address/resolve questions from customers and healthcare providers.
- Train incoming new hires in accordance to CVS and BOP standards.
- Sort paper prescriptions in accordance to BOP standards, tag expire dates on all stock shelves, receive and process daily and weekly vendor orders.
- Correctly calculate dosages, dispense medications, prepare prescription labels, and fill 50-200 prescriptions daily according to standard procedures.
- Respect patient privacy by maintaining strict confidentiality and upholding all HIPAA laws.
- Administer vaccines and immunizations
Education
High School Diploma -
Franklin High School
Franklin, MA06-2018
Skills
- Prescription Data Entry and Processing
- Payment Processing
- NIOSH Drug Handling
- Answering and Routing Calls
- Unit Dose Preparation
- Inventory Management
- Third Party Billing/Adjudication
- FDA Drug Safety Guidelines
- New Hire Training
Accomplishments
Employee of the Month January 2026
Certification
- Nationally Certified Pharmacy Technician (CPhT)
- Massachusetts State Licensed Pharmacy Technician
- Adult and Pediatric First Aid/CPR/AED
- Certified Vaccine Immunizer via American Pharmacy Association
Timeline
Call Center Technician
BILH Specialty Pharmacy
02.2025 - Current
Call Center/Fulfillment Technician
BILH Direct Pharmacy
02.2024 - 03.2024
Data Entry Pharmacy Technician
Medwiz Pharmacy
10.2023 - 02.2024
Pharmacy Technician
CVS Pharmacy
10.2021 - 10.2023
High School Diploma -
Franklin High School