Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Katherine Elaine Kneen

St Clair Shores,MI

Summary

Professional with strong background in account management and client relations. Known for strategic thinking, effective communication, and adaptability to changing needs. Skilled in driving team collaboration, maximizing revenue, and fostering client satisfaction. Reliable and results-focused, consistently delivering high-quality outcomes.

Overview

12
12
years of professional experience

Work History

Account Director, Real Estate Partnerships

Rocket Homes Real Estate
02.2023 - 07.2025
  • Managed a diverse portfolio of real estate brokerages in Mid Atlantic and Georgia and Florida.
  • Led Educational webinars and onboarding events to support network growth.
  • Tracked and analyzed all performance data and delivered to real estate partners to identify trends and strategic intervention.
  • Met all performance goals set by senior leadership.
  • Communicated technology changes and product development with brokerages.
  • Maintained a key role in mentoring high performing real estate brokerages in current territory while coaching lower performing partners with timeline on improvement.
  • Recruited several new brokerages to close coverage gap.
  • Led cross-functional teams to streamline operations, improving service delivery and client satisfaction.

Senior Partner Services Manager

Rocket Homes Real Estate
07.2021 - 02.2023
  • Maintaining a network of over 50,000 top real estate agents throughout the USA.
  • Lead all operational tasks pertaining to the network agents and agencies.
  • Recruited new Brokerages to join network and building strong relationships.
  • Assisting agents with internal referral portal
  • Took lead in assisting the annual agent verification process.
  • Took lead on auditing project and collected over $80,000 in unpaid referral fees.
  • Managed employee training for all new recruits over an 18th month period.
  • Offered mentorship, advice, guidance along with best practices throughout the training period and beyond.
  • Mentored junior agents, providing guidance on market trends and negotiation techniques.
  • Streamlined operational processes, resulting in improved efficiency across transaction workflows.

Operations Network Consultant

Rocket Homes Real Estate
08.2016 - 07.2021
  • In charge of all implementing all operational brokerage changes across network in all 50 states.
  • Recruited new brokerages in areas where coverage was needed.
  • Communicated with high level agents and brokers with client changes as new technology was introduced.
  • Assisted in troubleshooting with online agent portal.
  • Maintained all active 60,000 agent portals and agency documentation.
  • Completed closed client files.
  • Designed and implemented network solutions to enhance system performance and reliability.

Agent Coordinator

In House Realty, LLC
05.2014 - 07.2016
  • Responsible for connecting qualified clients with a local real estate agent.
  • Monitored real estate transactions to closing.
  • Assisted clients with buying and selling questions during the process.
  • Maintained strong communication skills.
  • Top producer.

Mortgage Banker

Quicken Loans
04.2013 - 05.2014
  • Responsible for qualifying clients according to federal guidelines to purchase a home.
  • Federally licensed and passed the SAFE exam.
  • Maintain strong communication skills.
  • Influence and persuade clients to do business with myself and Quicken Loans
  • Navigate and be proficient through a variety of technology outlets.

Education

Bachelor of Arts - Communications

University of Michigan–Dearborn
Dearborn, MI
04.2013

Middle Childhood Education

Owens Community College
Toledo, OH
05.2010

Skills

  • Proficient in Microsoft Word, Excel, Power Point and Client Central and internal Rocket Systems
  • Verbal communication
  • Account management expertise
  • Customer relationship management
  • Advertising strategies
  • CRM software proficiency
  • Operating procedures and policies
  • Analytical problem solver

Accomplishments

  • Member of Order of Omega Honors Fraternity
  • Member of Delta Phi Epsilon International Sorority
  • Former Member At Large for the Delta Epsilon International Sorority (previously held service coordinator position)
  • Won top award at Rocket for auditing project.

Timeline

Account Director, Real Estate Partnerships

Rocket Homes Real Estate
02.2023 - 07.2025

Senior Partner Services Manager

Rocket Homes Real Estate
07.2021 - 02.2023

Operations Network Consultant

Rocket Homes Real Estate
08.2016 - 07.2021

Agent Coordinator

In House Realty, LLC
05.2014 - 07.2016

Mortgage Banker

Quicken Loans
04.2013 - 05.2014

Middle Childhood Education

Owens Community College

Bachelor of Arts - Communications

University of Michigan–Dearborn
Katherine Elaine Kneen