Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Escalona

Brooklyn

Summary

Experienced and dependable team player with expertise in the food service industry, strong background in hospitality, and commitment to delivering exceptional customer service. Deep understanding of industry workings, comprehensive knowledge of best practices, safety regulations, and efficient service delivery. Proven track record of consistently meeting and exceeding customer expectations. Dedicated to providing top-notch service and creating memorable experiences for patrons.

Overview

9
9
years of professional experience

Work History

Floor Manager

Obica Mozzarella Bar E Cucina
01.2018 - Current
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Helped guests navigate the menu, making recommendations and informing them about food, specialty house cocktails and classics
  • Collected payments from guests using the POS
  • Greeted, seated and served customers in a fast-paced, high-volume, casual fine dining environment
  • Explained the menu, made recommendations, and accommodated customer’s requests
  • Floor Manager present

Server

Mezze on the River
06.2022 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Captain Server

Antique Garage
10.2016 - 01.2018
  • Captain server, Provided friendly and efficient service to ensure a pleasant dining experience for all guests
  • Recommended menu selections and described daily specials.

Education

wine level 2

Wine Spirit Education Trust
2021

Spirits

Wine Spirit Education Trust
New York, NY
2022

Skills

  • Experience in high-volume dining
  • Excellent communication skills
  • Cooperative team player
  • Customer service experience
  • POS system (Aloha, Micros, Square)
  • Knowledge of craft beer, wine and cocktails
  • Multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Mezze on the River
06.2022 - 08.2022

Floor Manager

Obica Mozzarella Bar E Cucina
01.2018 - Current

Captain Server

Antique Garage
10.2016 - 01.2018

wine level 2

Wine Spirit Education Trust

Spirits

Wine Spirit Education Trust

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Katherine Escalona