Katherine Esquivel
Laguna Niguel,CA
Summary
Proven track record in staff motivation and customer service excellence. Skilled in cash handling and operations management, I consistently enhance team performance and ensure compliance with safety standards, leading to improved customer satisfaction and operational efficiency. Passionate about training and developing high-performance.
Overview
2
2
years of professional experience
Work History
Shift Manager
Del Taco
Dana Point, CA
02.2022 - 02.2024
As a Del Taco Shift Manager, you're responsible for overseeing daily operations, leading and motivating staff, ensuring customer satisfaction, and maintaining high standards of quality and efficiency during your shift, while supporting the General Manager.
Education
General Education -
San Clemente High School
San Clemente, CA06.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Mentoring and coaching
- Delegating work
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Inventory controls
- Sales strategies
- Operations management
- Performance reviewing
- Team building
- Compliance
- Reporting and documenting
- Shift checklists
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Del Taco
02.2022 - 02.2024
General Education -
San Clemente High School