Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Eudy

Myrtle Beach,SC

Summary

Dynamic professional with a robust background in customer service and healthcare, exemplified during tenure at Home Care Services. Excelled in complex problem-solving and compassionate communication, significantly enhancing client satisfaction. Skilled in data collection and information security, adept at improving operational efficiency. Proven leadership in cross-training teams and resolving conflicts, ensuring high-quality service delivery.

Overview

20
20
years of professional experience

Work History

House Cleaner

Self Employed
01.2018 - Current


  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Billing and record keeping
  • Obtaining new clients

Reservation Associate

Lands' End
04.2013 - 04.2017
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Maintained awareness of types of rooms available in different resort locations.

CNA

Home Care Services
01.2005 - 03.2013
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine situations to evaluate needs and deliver care.
  • Cared for residents in there home and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

GED -

Florence School District #1
Florence, SC
02-2007

Skills

  • Data Collection
  • Information Security
  • Incoming Call Management
  • Customer Needs Assessment
  • Report Generation
  • Service Recommendations
  • Compassionate communication
  • Complex Problem-Solving
  • Oxygen therapy
  • Catheter Care
  • Staff Scheduling
  • Strong leadership

Timeline

House Cleaner

Self Employed
01.2018 - Current

Reservation Associate

Lands' End
04.2013 - 04.2017

CNA

Home Care Services
01.2005 - 03.2013

GED -

Florence School District #1

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Katherine Eudy