Evelyn Aguilar Arredondo
Brush Prairie,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
House Cleaner
Family Own Business
01.2021 - 08.2023
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
Customer Service Representative
Uhual
09.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Biology
Seattle Pacific University
Seattle, WA06.2027
High School Diploma -
Prairie High School
Battle Ground, WA06.2023
Skills
- Account Updating
- Report Generation
- Scheduling
- Data Collection
- Product Knowledge
- Problem Resolution
- Call Center Experience
- Active Listening
- Minute Taking
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Uhual
09.2022 - 06.2023
House Cleaner
Family Own Business
01.2021 - 08.2023
Bachelor of Science - Biology
Seattle Pacific University
High School Diploma -
Prairie High School
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