Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jessica Jerome

Taylorsville,NC

Summary

Compassionate Dental Assistant Intern recognized for high productivity and efficient task completion. Skilled in patient care, dental procedure preparation, and infection control practices. Excel at interpersonal communication, teamwork, and adaptability, ensuring smooth operations in fast-paced dental environments. Ready to contribute positively to patient satisfaction and team success. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Front Desk/House Cleaner

YMCA NWNC
Taylorsville, NC
05.2023 - Current
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Emptied wastebaskets and replaced liners.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Washed windows inside and outside as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Material Expeditor

Craftmaster furniture
Hiddenite, NC
09.2018 - 05.2020
  • Assisted in preparing freight estimates based on weight, volume, destination points.
  • Inspected quality assurance of products before they were shipped out to customers.
  • Illustrated knowledge of menu and service offerings to educate guests.
  • Entered information into system to update status reports.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Traced missing material and shipments through vendor and customer communications.
  • Used daily system logs to document production information, discussing issues with management.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Customer Service Representative

Home Depot
Philadelphia, PA
03.2014 - 07.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Alexander Central High School
Taylorsville, NC
06-2012

Some College (No Degree) - Dental Assisting

Catawba Valley Community College
Hickory, NC

Skills

  • Sterilization techniques
  • Electronic Dental Record (EDR)
  • Treatment room setup
  • Equipment Sterilization
  • Computer proficient
  • Strong writing and verbal skills
  • Treatment Room Breakdown
  • Oral Hygiene Instruction
  • Complaint resolution
  • Data Collection
  • Account updating
  • Inbound and Outbound Calling
  • Scheduling
  • Call Management
  • Follow-up skills

Affiliations

  • Gym
  • Dance
  • Write
  • Social

Timeline

Front Desk/House Cleaner

YMCA NWNC
05.2023 - Current

Material Expeditor

Craftmaster furniture
09.2018 - 05.2020

Customer Service Representative

Home Depot
03.2014 - 07.2018

High School Diploma -

Alexander Central High School

Some College (No Degree) - Dental Assisting

Catawba Valley Community College

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Jessica Jerome