Anessa Hagen
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
House Cleaner
Starfire Cleaning
11.2023 - 01.2024
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Game Master
Brainy Actz Escape Rooms
05.2022 - 08.2022
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Collected payment transactions.
Customer Service Representative
Gurr Brothers Construction
08.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Forwarded important documents to customers requiring signatures.
- Updated spreadsheet of payment transactions.
Childcare Provider
Spirit Of Hope
04.2014 - 12.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZ05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Money handling abilities
- Complaint Handling
- Conflict Resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Documentation
- Administrative Support
- Prioritization
- Account updating
- Spreadsheets
Timeline
House Cleaner
Starfire Cleaning
11.2023 - 01.2024
Game Master
Brainy Actz Escape Rooms
05.2022 - 08.2022
Customer Service Representative
Gurr Brothers Construction
08.2021 - 04.2022
Childcare Provider
Spirit Of Hope
04.2014 - 12.2019
High School Diploma -
Desert Ridge High School