KATHERINE FERGUSON
Abingdon,USA
Summary
Detail-oriented professional skilled in time management and data accuracy. Experienced in handling customer complaints and maintaining patient records, contributing to enhanced operational efficiency and customer satisfaction.
Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales.
Overview
6
6
years of professional experience
Work History
Retail Merchandiser
Hasbro
2026.05 - Current
- Collaborated with cross-functional teams to execute visual merchandising strategies effectively.
- Developed and implemented in-store promotional displays to drive brand awareness and engagement.
- Coordinated seasonal merchandising initiatives, aligning inventory with marketing campaigns.
- Streamlined stock replenishment processes, improving efficiency and reducing out-of-stock occurrences.
- Arranged consistent shelves, bins, and racks at 10 locations by following established planograms.
Patient Service Representative
Patient First
2025.05 - 2026.02
- Managed patient check-ins and verified insurance information efficiently
- Collaborated with medical staff to ensure smooth patient flow and service delivery.
- Maintained accurate patient records and updated information in electronic systems.
- Handled billing inquiries and processed payments in a timely manner.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Answered incoming calls in a professional manner.
Guest Advocate
Target
2022.01 - 2022.10
- Handled returns and exchanges professionally, maintaining positive relations while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Trained staff on operating procedures and company services.
Customer Service Associate
Walmart
2020.12 - 2022.01
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Cross-trained and backed up other customer service managers.
Customer Service Lead
Walmart
2020.08 - 2022.01
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Maintained a high level of product knowledge, providing accurate information to customers.
Skills
- Customer relationship management
- Data entry accuracy
- Team coordination
- Problem solving
- Time management
- Conflict resolution
- Document filing
- Staff training
- Customer engagement
- Visual merchandising
- Merchandise planning
Timeline
Retail Merchandiser
Hasbro
2026.05 - Current
Patient Service Representative
Patient First
2025.05 - 2026.02
Guest Advocate
Target
2022.01 - 2022.10
Customer Service Associate
Walmart
2020.12 - 2022.01
Customer Service Lead
Walmart
2020.08 - 2022.01