Katherine Fletcher
DUNCANNON,PA
Summary
With a proven track record at Rohrer Bus, I excel in enhancing vehicle aesthetics and safety, evidenced by streamlining detailing procedures and surpassing productivity goals. My expertise in exterior detailing and exceptional customer service skills have significantly contributed to customer satisfaction and operational efficiency. Adaptable and goal-driven, I consistently achieve high standards in both team and individual settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Automotive Detail Technician
Rohrer Bus
03.2021 - Current
- Streamlined detailing procedures by collaborating with coworkers to devise efficient work methods.
- Consistently exceeded productivity goals by effectively multitasking various detailing tasks throughout each shift.
- Collaborated with sales associates to prepare newly-acquired vehicles for display on showroom floors or delivery to customers.
- Prioritized safety measures while handling chemicals and operating machinery, reducing workplace accidents and injuries.
School Bus Driver
Rohrer Bus
02.2020 - Current
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Streamlined boarding procedures, implementing an organized system that ensured timely departures from each stop along the route.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Identified and reported mechanical problems and safety hazards.
- Inspected and serviced buses on regular basis.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Contributed to district-wide fuel efficiency initiatives by practicing mindful driving techniques and minimizing idle time.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Dog Groomer
Pet Smart
01.2010 - 02.2021
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Education
High School Diploma -
Catoctin High School
Thurmont, MD06.2007
Skills
- Hand washing
- Exterior detailing
- Buffing Techniques
- Interior Detailing
- Pressure Washing
- Safety Procedures
- Chemical Handling
- Engine bay cleaning
- Paint correction
- Customer Service
- Relationship Building
- Hand tools
- Interior and exterior cleaning
- Automotive detailing
- Telephone Etiquette
- Power Equipment Operation
- Work order fulfillment
- Fluid maintenance
- Strong Work Ethic
- Problem-Solving
- Honest and Dependable
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Adaptable and Flexible
- Excellent Communication
- Customer Satisfaction
- Organizational Skills
- Heavy Lifting
- Vehicle Safety and Maintenance
- Goal-Driven
- Scheduling appointments
- Can Pass and maintain a DOT physical
- Can follow directions
- Willing to learn anything
- Knows how to log driving times
- Can work great apart of a team and or individually
Certification
CPR,FIRST AID AND AED CERTIFICATION IN ADULT AND PEDIATRIC
MANDATED REPORTER AND ALL CHILD ABUSE CLEARANCES
FBI FINGERPRINTS
Timeline
Automotive Detail Technician
Rohrer Bus
03.2021 - Current
School Bus Driver
Rohrer Bus
02.2020 - Current
Dog Groomer
Pet Smart
01.2010 - 02.2021
CPR,FIRST AID AND AED CERTIFICATION IN ADULT AND PEDIATRIC
MANDATED REPORTER AND ALL CHILD ABUSE CLEARANCES
FBI FINGERPRINTS
High School Diploma -
Catoctin High School
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