Katherine Flores
Freeport,NY
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Clerk
Stop & Shop
Baldwin, NY
10.2021 - Current
- Assisted customers with special requests, enhancing their shopping experience.
- Developed and maintained courteous and effective working relationships.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Five Below
Freeport, NY
11.2022 - 02.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Restaurant Hostess
Otto's Sea Grill- Nautical Mile
Freeport, NY
05.2021 - 07.2022
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining calm demeanor.
- Opened and closed seating sections according to volume of guests.
Cashier
Burlington
Garden City, NY
04.2021 - 08.2021
- Encouraged customers to make additional purchases by highlighting current deals
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Radiological Sciences
St. John's University
Jamaica, NY05.2027
High School Diploma -
Freeport High School
Freeport, NY06.2023
Skills
- Service prioritization
- Phone Etiquette
- Outgoing Personality
- Honest and Dependable
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Five Below
11.2022 - 02.2023
Clerk
Stop & Shop
10.2021 - Current
Restaurant Hostess
Otto's Sea Grill- Nautical Mile
05.2021 - 07.2022
Cashier
Burlington
04.2021 - 08.2021
Bachelor of Science - Radiological Sciences
St. John's University
High School Diploma -
Freeport High School