Katherine Fulbright
Murfreesboro,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Dicks Sporting Goods Distribution Center
Murfreesboro, TN
08.2023 - Current
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Assistant Manager (Seasonal)
Zaxby's Chicken Fingers & Buffalo Wings
Columbia, TN
08.2021 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
Columbia Central High School
Columbia, TN05-2023
Some College (No Degree) - Elementary Education
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer Service
- Good communication skills
- Strategic Planning
- Performance Management
- Payment Collection
- POS Systems
- Issue Resolution
- Cash Register Operation
- Customer Assistance
- Money Handling
Affiliations
Active member of Alpha Delta Pi Sorority
Columbia Central High School Marching Band
Accomplishments
Columbia Central Collegiate Academy Graduate
References
References available upon request.
Timeline
Customer Service Specialist
Dicks Sporting Goods Distribution Center
08.2023 - Current
Assistant Manager (Seasonal)
Zaxby's Chicken Fingers & Buffalo Wings
08.2021 - Current
Columbia Central High School
Some College (No Degree) - Elementary Education
Middle Tennessee State University
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