Katherine Gomez Ramos
Fort Lauderdale ,Canada
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Lake Louise Ski Resort
Lake Louise, AB
08.2023 - 08.2024
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Head Bartender
Wiley Point Lodge
Totem Resorts, ON
01.2023 - 08.2023
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Banquet and Fine Dining Server
Emerald Lake Lodge/ Bartender
Field, BC, Canada
01.2022 - 01.2023
- Fine dining server/ bartender
- Wedding catering
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Server/Events Organizer
Park Town Hotel/ Four Season Restaurant
Saskatoon, SK, Canada
01.2021 - 01.2022
- Brainstormed and implemented creative event concepts and themes.
- Trained and supervised event staff to complete tasks on time.
- Managed sections for smooth flow of guests and orders.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Barista/concession Worker/events
Wilsons lifestyle Center
Saskatoon, SK, Canada
01.2018 - 01.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Store clerk/ key holder
Paraíso Tropical
Edmonton, AB, Canada
01.2019 - 01.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
Brand ambassador/fitting room and floor specialist
Banana Republic
Saskatoon, SK, Canada
01.2017 - 01.2018
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Barista/server
Departures
Waldheim, SK, Canada
01.2015 - 01.2016
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Salsa Instructor
Self Employed
San Juan, PR/Calgary, AB.
08.2022 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Education
Cooking Lake Aviation
Edmonton, AB01.2021
University Of Saskatchewan
Saskatoon, SK01.2018
Waldheim School
Waldheim, SK01.2014
Skills
- Teamwork skills
- Patience
- Problem solving
- Attention to detail
- Flexible
- Bilingual
- Photography
- Salsa instructor
- Work ethic
- Customer service skill
References
- Donna Gauthie, 306 202 6194, ex supervisor at Aunt Kathy’s HomeStyle Products
- Evan Bossaer, 13062802042, Co-worker
- Mindy Neufeldt, 1306495775, Co-worker
- Gabriel Shae, (418) 802-6109, Latest boss
Certification
- Pro serve
- STCW10
- Salsa instructor
Additional Information
I am working towards my Yacht Master offshore and I want to gain as much experience as possible and further grow my Seamanship and yachting experience.
And would love the opportunity to prove myself.
I am young motivated person ready and eager to grow in the industry.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Fine Dining Server
Lake Louise Ski Resort
08.2023 - 08.2024
Head Bartender
Wiley Point Lodge
01.2023 - 08.2023
Salsa Instructor
Self Employed
08.2022 - Current
Banquet and Fine Dining Server
Emerald Lake Lodge/ Bartender
01.2022 - 01.2023
Server/Events Organizer
Park Town Hotel/ Four Season Restaurant
01.2021 - 01.2022
Store clerk/ key holder
Paraíso Tropical
01.2019 - 01.2021
Barista/concession Worker/events
Wilsons lifestyle Center
01.2018 - 01.2019
Brand ambassador/fitting room and floor specialist
Banana Republic
01.2017 - 01.2018
Barista/server
Departures
01.2015 - 01.2016
Cooking Lake Aviation
University Of Saskatchewan
Waldheim School
- Pro serve
- STCW10
- Salsa instructor