Katherine Gonzalez
Miami,FL
Summary
Proven Patient Coordinator with a track record of enhancing front office operations at Pet Ct And Mri Of Miami, showcasing exceptional organizational skills and a commitment to outstanding customer service. Leveraged healthcare industry knowledge and multitasking ability to reduce wait times and improve patient satisfaction. Demonstrates empathy and creative problem-solving in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Patient Coordinator
Pet Ct And Mri Of Miami
Miami, FL
05.2023 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Customer Service Cashier
Macy's
Miami, FL
09.2021 - 03.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL07.2023
Skills
- Healthcare Industry Knowledge
- Multitasking ability
- Customer Service
- Organizational Skills
- Creative Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Pet Ct And Mri Of Miami
05.2023 - Current
Customer Service Cashier
Macy's
09.2021 - 03.2023
Associate of Arts - Psychology
Miami Dade College