Katherine Grace
Brooklet,GA
Summary
Seeking the Employee Relations Culture Specialist role at HMGMA to apply my experience in event coordination, culture-building initiatives, employee engagement, and data-informed decision-making to enhance morale, strengthen organizational culture, and support a high-performing workforce environment.
Overview
12
12
years of professional experience
Work History
Assistant Community Manager
The Collier Companies
Statesboro, GA
10.2020 - Current
- Oversee all resident accounts for an 840-bed community including managing rent collections, delinquency control, charge posting, deposit reconciliations, and ledger auditing.
- Identify opportunities and develop plans for improvement to increase profitability, retention, and community performance.
- Plan and execute marketing initiatives including resident events, housing fairs, and community outreach.
- Develop marketing materials (email campaigns, digital announcements, flyers) via Microsoft office and Canva.
- Interview, train, and develop team members on leasing, touring, account procedures, and Entrata system.
- Analyze occupancy, delinquency, and leasing trends to generate reports and support data-driven operational decisions.
- Collaborate cross-functionally with leasing, service, and corporate teams to align financials, initiatives, and operations.
- Create and standardize legal notices and correspondence.
- Oversee entirety of eviction processes from documentation, filing, and court attendance.
- Translate resident and team feedback into actionable culture-building initiatives and process improvements.
- Assist in budgeting for the community for each fiscal year.
- Awarded 'Team Member of The Year' 2024, and the 'Extra Miler' Award.
- Facilitate prompt and professional resolution of resident and guarantor concerns while reinforcing policy and community standards.
Administrative Assistant
Planters Inn
Savannah, GA
02.2020 - 09.2020
Assistant General Manager
Phillips Management
Statesboro, United States
07.2019 - 12.2019
- Supervised Leasing Specialists, Community Ambassadors, Street Team and Maintenance Staff.
- Optimized profits by managing all invoicing and budgets set forth for the complex.
- Interviewed and trained onsite staff.
- Represented the company as Landlord through eviction processes as well as charge disputes.
- Ensured all aspects of the property of 546 units are ran in accordance with company policies day to day.
- Conducted inventory counts and placed purchase orders.
- Addressed and resolved problems amongst Residents and Guarantors.
- Conducted inspections to determine market readiness; applied damage charges when applicable.
- Increased sales by conducting tours, campus prospecting, tabling and community outreach.
- Oversaw marketing by managing social media content, flyer composition, and sponsorships.
- Orchestrated resident events for the apartment complex community.
Accounts Manager
Campus Life & Style
Statesboro, United States
09.2018 - 06.2019
- Managed all delinquent accounts through submitting collections and rent payments.
- Inspected units and implemented resident charges.
- Represented property as a Landlord in legal matters including court.
- Assisted with hiring by conducting interviews and screening resumes.
- Managed Leasing Agents by assigning duties and following up with responsibilities.
- Addressed and quickly resolved resident issues.
- Created residential events and marketing strategies.
- Oversaw leasing process.
- Conducted off campus leasing tabling events (housing fairs, etc.).
- Led hospitality training for all office staff.
Front Desk/Guest Services Supervisor
Planters Inn
Savannah, United States
08.2017 - 08.2018
- Supervise all guest relations including front desk, maintenance, and housekeeping.
- Quickly resolve and institute creative solutions to any arising issues.
- Interview and train new Front Desk personnel.
- Create spreadsheet and a plan for property for future renovations.
- Administered guest billing through refunds, discounts or additional charges.
- Increased revenue through reservation work and creating room block contracts.
- Answer guest questions and help to ensure an enjoyable Savannah experience.
Host Manager
The Five Spot
Savannah, United States
05.2016 - 10.2016
- Trained newly hired hosts.
- Quickly identified and resolved problem situations.
- Planned for large and small reservations and adjusted restaurant layout accordingly.
- Ensured all patrons were receiving appropriate customer service from servers.
Hostess
The Five Spot
Savannah, United States
05.2014 - 05.2016
Education
BBA - Business Management, Hospitality
Georgia Southern University
Statesboro, GA, United StatesSkills
- Event Planning
- Account Management
- Cross-functional Collaboration
- Team Development
- Microsoft Office
- Problem Solving
- Strong Interpersonal Skills
- Communication
References
- Christopher Barthelme, Service Manager for The Collier Companies, 912-667-1977, christopher.barthelme@colliercompanies.com
- Marc Friday, General Manager of Planter’s Inn, 912-604-6063, marc@savannahplantersinn.com
- Rheanna Sewell, Former General Manager for Campus Life & Style, 912-309-1611
Timeline
Assistant Community Manager
The Collier Companies
10.2020 - Current
Administrative Assistant
Planters Inn
02.2020 - 09.2020
Assistant General Manager
Phillips Management
07.2019 - 12.2019
Accounts Manager
Campus Life & Style
09.2018 - 06.2019
Front Desk/Guest Services Supervisor
Planters Inn
08.2017 - 08.2018
Host Manager
The Five Spot
05.2016 - 10.2016
Hostess
The Five Spot
05.2014 - 05.2016
BBA - Business Management, Hospitality
Georgia Southern University