Katherine Green
Spring,TX
Summary
Healthcare Professional experienced in training and onboarding staff, managing patient records, and ensuring regulatory compliance. Delivered exceptional patient care through effective communication and relationship-building, enhancing team efficiency and patient interactions. Demonstrated expertise in patient care coordination and administrative support, applying knowledge of healthcare procedures and protocols for streamlined service delivery.
Overview
24
24
years of professional experience
Work History
Patient Service Specialist -Transition Trainer
American Oncology Network
Fort Myers, Florida
02.2026 - Current
- Onboarded and trained patient service representatives (PSRs) and patient access staff, evaluating performance to improve service quality.
- Trained team members on client engagement and support best practices, resulting in enhanced patient interactions and satisfaction.
- Engaged in professional development activities to implement best practices for front staff transitions, improving service delivery.
- Collaborated with healthcare providers to ensure seamless service integration.
- Efficiently managed patient records using electronic health record systems.
- Maintained confidentiality of patient information in compliance with regulations.
- Designed and developed training materials for new employees, facilitating a smoother onboarding process.
- Coordinated patient check-in, registration, and appointment scheduling for oncology clinic workflows.
- Verified insurance coverage and obtained prior authorizations to support timely treatment access.
- Maintained accurate demographic and clinical records in EHR systems for compliance patient intake.
- Responded to patient calls, resolved questions, and routed concerns to appropriate clinical staff.
- Trained staff on scheduling procedures, registration standards, and patient service best practices.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Patient Services Specialist
Woodlands Cancer Institute
01.2024 - Current
- Facilitated effective communication among patients, providers, and staff, enhancing overall patient experience.
- Collected insurance information and scanned identification cards to ensure accurate billing and streamline patient registration.
- Processed payments from patients during check-in, ensuring accuracy and efficiency.
- Scheduled appointments for patients based on provider availability and patient preferences.
- Utilized multiple software programs for scheduling appointments, managing electronic health records, and verifying insurance accurately.
- Verified and updated patient demographic information in electronic health records, maintaining data integrity and accuracy.
- Ensured compliance with hospital policies regarding patient registration and data entry accuracy.
- Maintained compliance with HIPAA regulations to safeguard patient privacy.
- Managed confidential medical information with precision to ensure data security.
- Greeted patients and visitors in a professional, friendly manner upon arrival.
- Coordinated with clinical staff to facilitate timely patient check-in for appointments.
Ambulatory Service Representative II / Sports Physical Therapy Scheduler
Texas Children's Hospital
01.2023 - 01.2024
- Scheduled sports physical therapy appointments to streamline patient access to care
- Coordinated communication among patients, family members, and medical staff to ensure clarity and continuity of care.
- Provided prompt and courteous service to address patient inquiries and resolve service complaints
- Enhanced quality of care through attentive responsiveness to patient needs and effective delivery strategies.
- Communicated schedule updates to team regularly, ensuring timely adjustments for new developments
- Facilitated communication by managing phone and email correspondence to streamline service delivery.
- Processed customer payments efficiently at the front desk., answered telephone calls and scheduled follow-up visits.
- Worked collaboratively with team members to foster a supportive environment. with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
- Executed tasks according to established safety protocols and timelines.
- Scheduled ambulatory appointments while coordinating provider availability and patient needs.
- Managed patient check-in, registration, and demographic updates with accuracy.
Department Assistant - Perioperative Services
Texas Children's Hospital
01.2021 - 01.2023
- Recorded surgical case status in EPIC following Charge Nurse guidance
- Processed bi-weekly payroll for 91 employees, ensuring accurate and timely compensation.
- Collaborated with peers and staff to foster a friendly, supportive, and cooperative work atmosphere.
- Onboard new employees with correct forms and direct deposit information.
- Coordinate smooth flow of communications via mail, email and collected messages.
- Managed vendor invoices by verifying coding, reconciling purchase orders, and documenting approvals in Voyager to ensure compliance.
- Compiled and organized records and materials for various requests, facilitating efficient handling of inquiries.
- Coordinated delivery scheduling to maintain workflow efficiency for equipment installation., service or installation appointments for ICEE equipment, Stargel, and Community Coffee
- Scheduled and facilitated repairs for office equipment issues.
- Coordinated department calendars, meetings, and appointments to maintain smooth daily operations.
- Managed correspondence, phone inquiries, and visitor support with professionalism and discretion.
- Processed data entry, reports, and updated information in hospital administrative systems.
Sterile Processing Technician
Texas Children's Hospital The Woodlands
01.2019 - 01.2021
- Prepare trays for complex procedures, including pediatric airway and major orthopedic surgeries.
- Assembled and reprocessed basic instrument trays, orthopedic trays, and surgical drills to support surgical procedures.
- Document sterilized loads compliance with Joint Commission and Texas Children's Policy.
- Documented compliance of sterilized loads with Joint Commission and Texas Children's Policy to ensure safety and regulatory adherence.
- Organize time, equipment, and supplies to ensure ready stock of items for OR based on schedule.
- Assisted orthopedic sales reps in restocking and inspecting trays for reuse, ensuring readiness for surgical operations.
OnSite Specialist
Stryker Endoscopy, Memorial Hermann - Texas Medical Center
01.2016 - 01.2019
- Managed surgical procedures with robotic and laparoscopic techniques, ensuring procedural accuracy under Dr. Erik Wilson's supervision.
- Assisted with endoscopic surgeries by providing critical medical imaging support, handling and cleaning instrumentation, and troubleshooting equipment issues.
- Coordinated daily communication with surgical staff to ensure availability of essential equipment for diverse surgical specialties.
- Delivered reliable operating room support to consistently fulfill account needs.
- Supported a 20-person team to remain on-target by keeping supplies, equipment and instruments well-organized.
- Collaborated with a diverse team to achieve daily objectives and support long-term goals.
- Trained and coached new employees during 30/60/90-day training period, enhancing the onboarding process.
- Compiled confidential patient information for billing.
Sterile Processing Team Lead / Orthopedic Liaison
Stryker, Memorial Hermann- Memorial City
01.2014 - 01.2016
- Reported to Orthopedic Coordinator and charge nurse to ensure scheduled surgeries were running accurately and efficiently
- Consulted with orthopedic coordinator to streamline turnover times for surgical procedures
- Led scheduling for 8-member team to ensure efficient task allocation for weekly duties
- Supported and guided team members in achieving goals and addressing training and developmental needs
- Liaised with staff and clients to strengthen communication and foster collaborative partnerships
- Responded quickly and effectively to personnel concerns to avoid issue escalation and maintain positive interaction.
- Built and maintained strong working relationships with internal staff to foster collaboration.
- Provided exceptional support to customers, addressing needs and enhancing satisfaction.
Specialist
United States Army
01.2003 - 01.2006
- Reported school training outcomes to Senior Non-Commissioned Officers, increasing understanding of training effectiveness.
- Collaborated with First Sergeant and Company Commander to streamline communication processes, resulting in clearer information flow.
- Cultivated relationships with high-ranking Non-Commissioned Officers and Battalion-level Commissioned Officers, enhancing communication and collaboration.
- Evaluated existing memorandum processes for clarity and efficiency.
- Reliably completed daily training task with high accuracy and attention to detail.
- Reviewed and improved memorandum processes.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Prepared, compiled, and filed classified documents
Education
Bachelor of Applied Arts & Science - Healthcare Management
University of Texas at Tyler
05-2021
Associate of Arts -
Lone Star College
University Park, TX12-2013
Surgical Technology -
Lone Star College
Tomball, TX04-2013
Skills
- Patient chart creation
- Medical Terminology
- Appointment scheduling
- Billing Management
- Customer service
- Patient confidentiality
- Healthcare Billing
- Patient Resource Coordination
- Patient Record Management
- Concur Expense Management
- Patient Appointment Coordination
- Multitasking
- Written communication
- Professional Relationship Building
- Written And Verbal Communication
- Networking
- Professionalism and ethics
Affiliations
- Healthcare Sterile Processing Association Member ID: 116678
- Jun 2010
- Sterile Processing Technician
- Med Vance Institute, Houston, Texas, Mar 2010
AWARDS
(2) Army Achievement Medal, Surgical Technology program: Tomball Regional Medical Center Scholarship Award
VOLUNTEER
Faithbridge Church, Volunteer- (Shadow) For Special Needs Children's Services, 2022, Present, Volunteer as a Shadow for Open Gates Program at Faithbridge Church 2022-Present, Care for children of different ages during worship services, Volunteer for Vacation Bible School for Open Gates Program-Faithbridge (Summer 2022)
Timeline
Patient Service Specialist -Transition Trainer
American Oncology Network
02.2026 - Current
Patient Services Specialist
Woodlands Cancer Institute
01.2024 - Current
Ambulatory Service Representative II / Sports Physical Therapy Scheduler
Texas Children's Hospital
01.2023 - 01.2024
Department Assistant - Perioperative Services
Texas Children's Hospital
01.2021 - 01.2023
Sterile Processing Technician
Texas Children's Hospital The Woodlands
01.2019 - 01.2021
OnSite Specialist
Stryker Endoscopy, Memorial Hermann - Texas Medical Center
01.2016 - 01.2019
Sterile Processing Team Lead / Orthopedic Liaison
Stryker, Memorial Hermann- Memorial City
01.2014 - 01.2016
Specialist
United States Army
01.2003 - 01.2006
Surgical Technology -
Lone Star College
Associate of Arts -
Lone Star College
Bachelor of Applied Arts & Science - Healthcare Management
University of Texas at Tyler