Katherine Grove
Gilbertsville,PA
Summary
Dedicated professional with an associate degree in arts specializing in addiction studies. Committed to health standards and enhancing client satisfaction through strong attention to detail. Experienced in 12-step programs, bringing valuable insights from a personal recovery journey. Actively seeking a role in Mental Health and Substance Abuse Treatment to apply expertise and support individuals in need.
Overview
17
17
years of professional experience
Work History
Crew Member
Wendys Restaurant
Phoenixville, Pennsylvania
02.2023 - Current
- Delivered exceptional customer service to create a welcoming atmosphere for guests.
- Executed cashier duties, including order taking and payment processing, ensuring accurate and efficient transactions.
- Collaborated with team members to streamline restaurant operations during peak hours, enhancing service flow.
- Entered orders into computer system, ensuring accurate communication of special requests and food allergies to kitchen.
- Maintained cleanliness of workstations and dining areas, contributing to a pleasant dining environment.
Breakfast Attendant, Laundry & Housekeeping
Holiday Inn Express Hotel Suites
Reading, Pennsylvania
01.2021 - 01.2023
- Prepared and served breakfast items, enhancing guest satisfaction through attention to quality and variety.
- Engaged with guests to provide personalized customer service, fostering a welcoming atmosphere and promoting positive dining experiences.
- Monitored food inventory levels and restocked supplies, ensuring consistent availability of breakfast options for guests.
- Arranged daily breakfast bar with a variety of self-serve and cooked meal options.
- Implemented health and safety standards in food handling procedures to maintain compliance.
- Executed opening and closing duties, including workstation setup and supply restocking.
Production Crew Member
TAB Staffing/Allen Distribution
Kutztown, Pennsylvania
02.2018 - 04.2019
- Collaborated with crew members to consistently meet production deadlines.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Maintained organized work areas to promote safety and efficiency.
- Executed supervisor instructions on product specifications and timelines.
- Inspected finished products to ensure quality standards were met.
Dining Services Associate
Tel-Hai Retirement Community
Honey Brook, Pennsylvania
02.2011 - 03.2015
- Managed dining activities on dementia unit, ensuring residents received appropriate meals.
- Supported residents with dietary restrictions by offering suitable menu options.
- Ensured compliance with health and safety regulations, contributing to a safe dining environment.
- Set up and stocked dining areas with food, beverages, plates, cups, and utensils, ensuring smooth service flow.
- Assisted in meal preparation and presentation for daily dining services.
- Ensured that all dishes were prepared as per company standards for presentation, taste, temperature, portion size.
- Maintained cleanliness and organization of dining spaces, enhancing guest experience before and after meals.
Private Caregiver
Vivian Bianco
Honey Brook, Pennsylvania
06.2009 - 01.2011
- Assisted clients in meeting personal needs, including exercise routines, bathing, and grooming.
- Prepared meals tailored to clients' nutritional needs and personal preferences.
- Enhanced clients' mobility by providing reliable transportation to appointments and social events, promoting independence.
- Managed medication administration and supported personal hygiene routines to ensure clients' health and comfort.
- Engaged clients in meaningful conversations to support emotional well-being and foster social connection.
- Ensured a clean and safe living space by performing regular housekeeping duties.
Education
Associate of Arts - Addiction Counseling
Reading Area Community College
Reading, PA05-2023
Some College (No Degree) - Radiography Technician
Lancaster College of Nursing & Health Sciences
Lancaster, PASkills
- Team collaboration
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Empathetic listening
- Self-care awareness
- Relapse prevention
- Substance abuse education
- 12-step programs
- Cultural history
- Chemical dependency education
- Substance abuse
- Domestic violence assistance
- Mental Health Recovery
- Self motivation
- Relationship building
- Goal setting
Timeline
Crew Member
Wendys Restaurant
02.2023 - Current
Breakfast Attendant, Laundry & Housekeeping
Holiday Inn Express Hotel Suites
01.2021 - 01.2023
Production Crew Member
TAB Staffing/Allen Distribution
02.2018 - 04.2019
Dining Services Associate
Tel-Hai Retirement Community
02.2011 - 03.2015
Private Caregiver
Vivian Bianco
06.2009 - 01.2011
Associate of Arts - Addiction Counseling
Reading Area Community College
Some College (No Degree) - Radiography Technician
Lancaster College of Nursing & Health Sciences