KATHERINE GROVES
Cañon City,CO
Summary
Accomplished General Manager known for strategic leadership and process improvements. Skilled in time management and enhancing team performance, with a strong track record in inventory control and customer relationship management.
Overview
25
25
years of professional experience
Work History
General Manager
7-11 Convenience Stores
10.2006 - 04.2026
- Oversaw daily operations, ensuring efficient workflow and optimal staffing levels.
- Implemented inventory management systems to reduce waste and improve stock availability.
- Developed training programs for new employees, enhancing service quality and team performance.
- Analyzed sales data to identify trends, informing strategic promotional activities and product placement.
- Directed compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Oversaw a crew that included 4 locations, 4-8 managers and 15-20 crew memebers in a 24/7 business.
Store Manager
Ulta Cosmetics
04.2001 - 09.2006
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Led and developed a team of beauty consultants to enhance customer service and sales performance.
- Implemented inventory control measures, reducing shrinkage and improving stock accuracy.
- Analyzed sales data to identify trends, adjusting strategies for improved store performance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Canon City High School
Cañon City, CO05.1994
Some College (No Degree) - Civil Engineering / Construction Management
Colorado State University
Fort Collins, COSkills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Time management
- Relationship building
- Inventory control
- Goal setting
- Schedule management
- Administrative skills
- P&L management
- Process improvements
- Vendor relationships
Timeline
General Manager
7-11 Convenience Stores
10.2006 - 04.2026
Store Manager
Ulta Cosmetics
04.2001 - 09.2006
High School Diploma -
Canon City High School
Some College (No Degree) - Civil Engineering / Construction Management
Colorado State University