Katherine Hancock
Asheboro,NC
Summary
I am a determined individual striving to learn new tools and a long term position. I am currently starting to journey to obtain a Bachelors degree of Fine Arts to become a middle school teacher and would love the opportunity to gain knowledge and experience first hand.
Overview
3
3
years of professional experience
Work History
Remote Customer Experience Consultant
CarMax
08.2021 - 03.2024
- Achieved rapid sales growth in a fast-paced work environment.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Worked with internal matrix partners to triage issues and submit work requests.
- Conducted routine outreach to support understanding of policies and procedures.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients'' success.
Assistant
D&S Construction
01.2021 - 08.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma - undefined
Lee Christian School
06.2011
Skills
- Excellent customer satisfaction
- Skilled in Order Entry, Microsoft, Adobe, Outlook
- Recommending the next best steps to a customer and overcoming objection
- Team player
- Building a relationship with each customer
- Coachable and willing to learn
- Multi tasking
- Ability to type quickly while addressing customers concerns
- Ability to calm an upset customer
- Flexibility
- Able to meet metrics
LANGUAGES
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Awards
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Timeline
Remote Customer Experience Consultant
CarMax
08.2021 - 03.2024
Assistant
D&S Construction
01.2021 - 08.2021
High School Diploma - undefined
Lee Christian School
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