Katherine Hanobik
Brook Park,OH
Summary
Dynamic professional with a diverse background in the service industry, starting as a bartender and mastering skills in serving, customer service, sales, and hospitality. Progressed into management roles, honing leadership abilities and gaining valuable business acumen. Transitioned into the repossession sector, enhancing computer proficiency and order entry skills in a flexible hybrid work environment. Engaged in gig work as a delivery driver, consistently delivering exceptional customer service while managing multiple responsibilities.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Spark
Cleveland, OH
01.2023 - 04.2026
- Deliver packages and customer grocery orders, ensuring timely arrivals and customer satisfaction.
- Achieved a 98% on-time delivery rate, enhancing customer trust and loyalty.
- Utilize GPS and route optimization software to minimize delivery times.
- Resolved delivery issues promptly, maintaining a high level of service quality.
- Ensured timely and accurate deliveries, consistently meeting customer satisfaction standards and contributing to repeat business.
- Managed delivery schedules efficiently, reducing transit times and optimizing route planning to enhance operational productivity.
- Worked closely with warehouse staff to streamline loading processes, improving overall delivery efficiency and minimizing delays.
- Executed delivery tasks with precision, maintaining a spotless record for on-time deliveries and customer satisfaction.
- Maintained meticulous records of deliveries and inventory, ensuring accurate tracking and accountability for all shipments.
Order Entry Specialist (Hybrid)
Relentless Recovery
Cleveland, OH
05.2022 - 11.2022
- Managed hybrid work environment by alternating between office and remote settings.
- Coordinated and prioritized repossession over 100 orders a day, ensuring timely execution and adherence to legal requirements.
- Conducted thorough research to identify lien holders, supporting accurate asset management.
- Streamlined email organization to enhance communication efficiency.
- Performed detailed order identifications to facilitate efficient advancement through repossession processes.
- Negotiated and finalized repossession pricing agreements.
- Verified order details to ensure compliance with company policies.
- Monitored industry trends and vehicle updates to support drivers in executing timely repossession tasks.
Bartender/server
Johnny Js
Strongsville, OH
10.2019 - 12.2021
- Executed timely and attentive service of food and beverages, prioritizing customer experience and satisfaction.
- Executed cash and credit transactions with precision, minimizing errors and enhancing operational efficiency.
- Implemented systematic organization and cleanliness protocols in bar area to uphold health and safety standards.
- Coordinated efforts with team members to enhance service efficiency during high-demand periods.
- Implemented strategic upselling techniques for menu items, driving increased sales and higher tips.
- Cultivated strong customer relationships through consistent delivery of exceptional service, resulting in positive feedback and improved retention rates.
- Developed and implemented effective upselling methods to increase beverage sales and contribute to overall financial success.
- Trained new staff on bar operations, drink preparation, and customer service protocols.
- Efficiently opened or closed the bar 3-5 days a week according to established procedures, ensuring preparedness for each shift.
Bartender/server
Harry Buffalo
Parma, OH
03.2017 - 02.2019
- Prepared and served alcoholic and non-alcoholic beverages to customers efficiently.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Engaged with patrons to enhance 100% customer experience and foster repeat business.
- Collaborated with kitchen staff during busy service periods to ensure timely food and drink delivery.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender/server
Buffalo Wild Wings
Texarkana, TX
04.2016 - 12.2016
- Prepared and served alcoholic and non-alcoholic beverages to customers efficiently.
- Maintained cleanliness and organization of bar area, ensuring 100% compliance with health standards.
- Engaged with patrons to enhance customer experience and foster repeat business.
- Collaborated with kitchen staff during busy service periods to ensure timely food and drink delivery.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted in managing inventory levels, tracking stock usage to minimize waste.
Education
High School diploma - Secondary Education
Midpark High School
Middleburg Heights, OH06-2013
No Degree - Interactive Multimedia
Polaris Career Center
Middleburg Heights, Ohio06-2013
Skills
- Skilled at prioritizing tasks simultaneously
- Customer service
- Proactive self-started
- Data entry
- Cross-functional teamwork
- Effective problem resolution
- Organizational time strategies
- Detail-oriented
- Reliable and accountable
- Clear interpersonal communication
- Efficient at acquiring new skills
- Critical thinking
- Attentive listening
- Skilled in digital technologies
- Strategic and analytical decision-making
- Troubleshooting skills
Timeline
Delivery Driver
Spark
01.2023 - 04.2026
Order Entry Specialist (Hybrid)
Relentless Recovery
05.2022 - 11.2022
Bartender/server
Johnny Js
10.2019 - 12.2021
Bartender/server
Harry Buffalo
03.2017 - 02.2019
Bartender/server
Buffalo Wild Wings
04.2016 - 12.2016
High School diploma - Secondary Education
Midpark High School
No Degree - Interactive Multimedia
Polaris Career Center