Katherine Herrera
Meridian,USA
Summary
Highly motivated and technology driven professional with foundational knowledge in network administration, information assurance, system support, technical troubleshooting, computer hardware, software knowledge, organization, teamwork, and customer service. Strong understanding of cybersecurity best practices. I am seeking to obtain an entry level IT position where I can leverage my technical skills, passion for problem-solving, and dedication to customer satisfaction to contribute effectively to the team and further develop my expertise in the field.
Possess excellent problem-solving and communication skills, paired with positive, upbeat attitude. Well-versed in basic IT troubleshooting and proficient in software and hardware installation and maintenance. Committed to providing exceptional technical support, ensuring seamless operations and enhancing user satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Technician
Ideal Software Systems
02.2025 - Current
- Provided technical support for hardware and software issues, ensuring efficient resolution of customer inquiries.
- Assisted in troubleshooting network connectivity problems, enhancing overall user experience.
- Documented common technical issues and solutions to improve knowledge base accessibility.
- Collaborated with team members to streamline support processes, increasing response times.
- Applied SQL skills to maintain data integrity, including updating customer records, optimizing tables, and eliminating unnecessary data fields.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Cyber Systems Technician
101 ACOMS FLANG
11.2023 - Current
- Manage Mobile/Telecom Devices and Compliance on IOS Device and VOIP Phones
- User Accounts Install, configure, and maintaining operating systems, software applications, and network services
- Troubleshooting to maintain network security and integrity by diagnosing and resolving customer application problems.
Cyber System Operations– E2– 1D73
336 AETC REGAF
11.2023 - 11.2024
- Strong RMF competency, enabling the ability to institute security controls to maximize system defense.
- Administered and enforced information assurance policies according to industry standards and appropriate DoD policies.
- Managed and maintained cybersecurity systems and network operations, ensuring 24/7 availability and security of critical structure by implementing advanced monitoring tools.
- Documented and reported operational metrics and incidents to senior leadership, providing actionable insights and recommendations for system improvements.
Education
Cybersecurity Technology - Cybersecurity
University of Maryland Global Campus
Hyattsville, MD01.2027
Journeyman Rated Cyber Proficiency - undefined
Air University, USAF
12.2024
Skills
- Tenacious mindset through self-certifications and difficult training
- Microsoft Office, Windows, VMWare
- Secure Configuration Management
- Computer Diagnostics
- Teamwork
- Adaptability to Evolving Threat Landscapes
- Customer Service and Technical Documentation
- Troubleshooting abilities
- Security protocols
- System maintenance
- User credential management
- Call center operations
Certification
- CompTIA Security Plus Certification
Languages
Spanish
Native or Bilingual
Timeline
Support Technician
Ideal Software Systems
02.2025 - Current
Cyber Systems Technician
101 ACOMS FLANG
11.2023 - Current
Cyber System Operations– E2– 1D73
336 AETC REGAF
11.2023 - 11.2024
Journeyman Rated Cyber Proficiency - undefined
Air University, USAF
Cybersecurity Technology - Cybersecurity
University of Maryland Global Campus