Katherine Hildebrand
Midland,MI
Summary
Dedicated IT professional with a strong background in system administration, user support, and security awareness. Skilled in managing Microsoft 365, Windows Server, and virtualization environments while ensuring smooth operations and reliable user experiences. Known for clear communication, thorough documentation, and a hands-on approach to solving complex technical challenges.
Overview
9
9
years of professional experience
Work History
IT Specialist III
Members First Credit Union
02.2024 - Current
- Collaborating with Infrastructure and Management teams on projects.
- Delivering engaging presentations on Information Security to new employees, enhancing overall security awareness.
- Working with vendors on environment updates and problem resolution.
- Collaborating with other departments on new applications, equipment rollouts and personnel changes.
- Evaluating and escalating phishing threats, ensuring timely responses to security incidents.
- Creation and removal of company employees.
- Streamlining employee onboarding processes by managing access rights based on least privilege principles.
- Troubleshooting advanced technical concerns.
- Addressing escalated tickets and large-scale concerns.
- Creating and updating documentation.
IT Specialist I
Members First Credit Union
08.2021 - 02.2024
- Delivering technical support to end users over email and phone.
- Troubleshooting hardware and software.
- Installing and maintaining equipment.
- Performing regular service calls.
- Conducting computer imaging.
- Configuring and deploying Citrix virtual machines.
- Managing ticket queues.
- Managing software and hardware inventories.
- Creating and updating documentation.
Front Desk Agent
Superior Oasis
03.2018 - 02.2020
Hostess
Applebee’s
04.2017 - 12.2017
Education
Server+ - Certification
CompTia
09.2025
Bachelor of Science - Information Assurance/Cyber Defense
Northern Michigan University
Marquette, MI05.2020
High School Diploma - undefined
Shepherd High School
Shepherd, MI05.2015
Skills
- Windows
- Windows Server
- MacOS
- Microsoft Office
- Microsoft 365
- Azure
- InTune
- Exchange
- SharePoint Admin
- DHCP
- Active Directory
- Citrix
- Virtual Machines
- Cyber Security
- KnowBe4
- Phishing Analysis
- Zendesk
- Multitasking
- Communication
- Troubleshooting
- Continued Education
- Independent Work
- IT Documentation
- Application support
- Technical issue analysis
- Virtualization technologies
Timeline
IT Specialist III
Members First Credit Union
02.2024 - Current
IT Specialist I
Members First Credit Union
08.2021 - 02.2024
Front Desk Agent
Superior Oasis
03.2018 - 02.2020
Hostess
Applebee’s
04.2017 - 12.2017
High School Diploma - undefined
Shepherd High School
Server+ - Certification
CompTia
Bachelor of Science - Information Assurance/Cyber Defense
Northern Michigan University