Anthony Rotan
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Not afraid to ask questions or take initiative. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
IT Specialist III
Hilo Medical Center
05.2022 - Current
- Assisted users over phone that are on-site and remotely
- Troubleshoot issues with Microsoft Office, Adobe Reader & DC, ActiveFax, and Meditech
- Created/unlocked user accounts in AD as well as creating/resetting passwords
- Add/Moved computers to correct OU in AD
- Troubleshoot/Maintain computers, desktop scanners, desk phones, printers, mobile devices, and WOWs (workstation on wheels)
- Installed/Imaged various programs and operating systems
- Install/Move workstations for projects and relocations
- Responsible to completing tickets efficiently and in a timely manner
IS Technician
Family Healthcare Network
11.2020 - 05.2022
- Troubleshoot Office 365 applications such as Excel and Outlook
- Troubleshoot medical software; eClinicalWorks and Apteryx
- Troubleshoot computers/laptops, Dymos, scanners, printers, mobile devices, and PoE phones
- Install, repair, and keep maintenance of users computers, mobile devices, printers and other equipment
- Provide training to computer users
- Install various workstations such as front reception desks, exam rooms, and HR Cubical workstations
- Responsible to complete tickets by their due dates efficiently
- Create network cables and run wires for WAPs and network drops
Maintenance Technician
Culligan Water Conditioning Service
07.2015 - 11.2020
- Worked at Culligan Water for 5 years
- Load and unload tanks off trucks to wash and deliver for the following day
- Can use forklift to unload pallets of salt and other packages
- Delivered 5 gallon water bottles to houses on routes and kept inventory of truck
- Occasionally delivered special deliveries for customers
- Maintain cleanliness of inside and outside shop
Education
Associate of Science - Information Technology
San Joaquin Valley College
Visalia, CA11.2019
Skills
- Application Support
- Application Installations
- Technical Issue Analysis
- Troubleshooting
- Technical support
- Strong communication
- Work well independently and in a team
Affiliations
- Spring 2018 & Spring 2019 - Coached High school JV Baseball
Timeline
IT Specialist III
Hilo Medical Center
05.2022 - Current
IS Technician
Family Healthcare Network
11.2020 - 05.2022
Maintenance Technician
Culligan Water Conditioning Service
07.2015 - 11.2020
Associate of Science - Information Technology
San Joaquin Valley College