Katherine Hines
Spring Hill,FL
Summary
Highly motivated and customer focused. Professional with experience in cash handling , customer service and cleaning . Ambitious to help others and provide the best service. Skilled in product service , sales and working with food as well as serving out food and order taking . Adept at coaching coaching and mentoring team members to deliver exceptional customer service. Committed to bringing positivity at any store/ restaurant experience and achieving all business goals. Possesses strong problem solving skills and the ability to multitask in a fast paced environment. Aiming for the best abilities in any position that comes.
Overview
3
3
years of professional experience
Work History
Cashier
Fuzzys Tacos
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Delivered exceptional customer service at all points of contact
- Handled customer complaints and inquiries in great manner
- Managed over 100 customers at cashier and window delivering food to tables
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Crew Team Member
Taco Bell
08.2021 - 06.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Addressed customer complaints by remaking dishes and administering refunds
- Managed over 80 customers each day to help any issues
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
Team Member
Panera Bread
10.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Gave exceptional customer service to customers
- Managed over 60 customers each day with orders and food handling
Cleaner
Discovery Point Daycare
08.2020 - 10.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned 7 rooms each day and left each room spotless
- Removed trash, debris and other waste materials from premises
- Used time management and efficient cleaning methods to meet deadlines
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
- Confirmed all cleaning tools and equipment were stored properly after use
- Emptied trashcans and transported waste to collection areas
- Provided assistance to other staff members with cleaning of difficult areas
Education
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL05.2023
Skills
- Complex Problem-Solving
- Stocking and Replenishing
- Goal-Setting and Achievement
- POS Systems Operations
- Outstanding customer service
- Great with order taking and delivering food
Singer/Song Writer
I have been singing since the age of 5 years old Ive always wanted to make it into a career because of the intense love and passion I have for music. About 3 years ago is when things really took off I wrote and had 10 tracks produced I created my own show and started performing locally I then met my guitarist who put me in front of so many opportunities and amazing people which am so blessed for. Ive created a great name for myself in hernando county area and will continue on with that. Ive done showcases for starkey theater , National anthem for clearwater thresher baseball games and continue to travel and sing Wherever I can . My website name is KatHines.com with all social media linked to it.
Timeline
Cashier
Fuzzys Tacos
03.2023 - 05.2023
Team Member
Panera Bread
10.2021 - 05.2022
Crew Team Member
Taco Bell
08.2021 - 06.2022
Cleaner
Discovery Point Daycare
08.2020 - 10.2020
High School Diploma -
Frank W. Springstead High School
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