Kimberly Hansen
Fairfield,CA
Summary
Detail-oriented professional skilled in managing multiple projects with high accuracy. Strong organizational abilities drive team success and support collaborative goals. Committed to enhancing operational efficiency through effective time management and problem-solving. Seeking a full-time position to contribute interpersonal skills and a proactive work ethic.
Overview
11
11
years of professional experience
Work History
Cashier
Lowes Home Improvement
Vacaville, CA
07.2025 - Current
- Accurately processed POS transactions, returning currency, payment cards, and receipts to customers.
- Delivered high-quality customer service, assisted with self-checkout registers, located requested products, and ensured all tools and equipment were available for customers to complete transactions efficiently.
- Focused on delivering exceptional customer service to leave a lasting positive impression on every visitor.
- Engaged with customers to build rapport and foster lasting relationships, enhancing overall customer satisfaction.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer inquiries about products and services, assisted in locating merchandise, and promoted key items to enhance sales opportunities.
- Greeted customers warmly and thanked them for their patronage to create a welcoming atmosphere.
Shipping and Receiving Dispatcher
Frank-Lin Distillery
Fairfield, CA
07.2025 - Current
- Checked in shipping and receiving vehicles; created and completed pick-up load sheets for shipping orders; documented scale weights and shipment information for next-day scheduling.
- Fulfill orders for the following day and update re-scheduled orders, package and ship small items via FedEx and UPS services.
- Scheduled pick-up appointments with brokers and carriers; compiled weekly outbound pallet count spreadsheet for improved tracking.
- Communicated with brokers and carriers about late appointment arrivals to facilitate timely rescheduling and minimize delays.
- Ensure all printers are stocked, ensure all documents for the loaders are available.
Shipping and Receiving Dispatcher
Frank-Lin Distillery
Fairfield, CA
05.2025 - 07.2025
- Transitioned from temp to hired employee at Frank-Lin Distillery.
- Developed daily schedules and load sheets, documenting scale weights and shipment information to streamline dispatch operations.
- Coordinated delivery schedules for efficient product distribution across multiple locations.
- Communicated with drivers to ensure timely pick-ups and deliveries.
- Managed logistics software to track shipments and monitor inventory levels.
Public Safety Dispatcher (Trainee)
Solano County Sheriff’s Office
Fairfield, CA
11.2024 - 03.2025
- Completed Phase 1 Fundamentals and CLETS California Law Enforcement Telecommunications System Training, gaining foundational knowledge in law enforcement telecommunications.
- During Phase 2 Phones I was released from the training program.
- Monitored emergency calls and dispatched units to various incidents.
- Coordinated communication between law enforcement and emergency responders.
- Utilized radio systems and computer-aided dispatch software for effective operations.
Cashier
Walmart
Vacaville, CA
05.2024 - 11.2024
- Smile, greet, and thank customers with a positive attitude; stand for long periods of time while checking out customers quickly and accurately.
- Maintained clean, presentable area while addressing customer inquiries and providing assistance.
- Collaborated with associates to improve overall customer service experience.
- Retrieved shopping carts from parking lot to ensure organized store environment.
E-commerce Clerk & Cashier
Kroger
Mountain City, TN
11.2023 - 03.2024
- Assembled customers' online orders, processed coupons and payments, and delivered orders to cars upon customer arrival at the store.
- Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality.
- Accurately processed POS transactions, returning currency, payment cards, and receipts to customers.
- Addressed customer challenges with tailored product recommendations, enhancing satisfaction.
- Identified customer needs and applied suggestive selling techniques, increasing overall sales.
- Built rapport with customers, fostering lasting relationships and encouraging repeat business.
- Monitored customers for signs of security concerns and escalated issues to management.
Associate Report Reviewer
Charles River Laboratories
Reno, NV
01.2017 - 11.2023
- Provide protocol and report support to Study Directors and Scientists; assist with providing information/data requested by Sponsors.
- Develop the Introduction and Methods sections of Draft Reports for Charles River Laboratories, Safety Assessment studies.
- Perform electronic report compilation of assigned studies, keeping current with changing technology, assisting Study Directors with proofreading reports and developing unique and electronic formats for Sponsors.
- Edited and proofread drafts of articles and other documents.
- Managed strict deadlines with efficiency.
- Email correspondence with Sponsors and multiple departments within the company.
- Participate in identifying training needs and assist in the development, implementation and delivery of departmental training programs.
- Assist with management of QA audits and ensure necessary corrections and follow-up take place.
- Published scientific data tables and established the framework of reports.
- Maintain strict confidentiality and timelines.
- Previous roles included Scientific Coordinator and Report Coordinator
Receptionist
Koeller, Nebeker, Carlson & Haluck
Roseville, CA
06.2015 - 12.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers, providing accurate information to enhance customer satisfaction.
- Responded to inquiries from callers seeking information.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA06-1998
Bachelor of Science - Business Management
Westwood College
Denver, COAerospace Medical Service Specialist -
United States Air Force
Skills
- Customer service
- Data entry and management
- Data management
- Editing proficiency
- Multitasking and organization
- Reliability and punctuality
- Clear communication
- Written and verbal communication
- Problem solving
- Team collaboration
- Communication with vendors
- Work planning and prioritization
- Scheduling and filing
- Records maintenance
- Expense tracking
- Payment posting
- Vendor communication
- Grammar comprehension
- Draft development
- Research writing skills
- Microsoft Office proficiency
- Adobe software knowledge
- Professionalism and courtesy
- Leadership and team building
- Training and development
- Staff mentoring
- Critical thinking skills
- Decision making aptitude
- Complex Problem-solving
- Budgeting and reporting
- Office management expertise
- Report generation
- Rapport building
- Patience and empathy
- Time management skills
- Complex Problem-solving
- Communication skills
- Complaint resolution
References
- Dave Schneider, 19 years, Self Employed, Dsi4471@gmail.com, (775) 443-5950
- Melodie Rose, 18 years, Property Manager, melodiemrose@rocketmail.com, (775) 750-1765
- Chari Scott, 10 years, Charles River Laboratories, Report Coordinator, Chari.Scott@crl.com, (352) 421-6941
Timeline
Cashier
Lowes Home Improvement
07.2025 - Current
Shipping and Receiving Dispatcher
Frank-Lin Distillery
07.2025 - Current
Shipping and Receiving Dispatcher
Frank-Lin Distillery
05.2025 - 07.2025
Public Safety Dispatcher (Trainee)
Solano County Sheriff’s Office
11.2024 - 03.2025
Cashier
Walmart
05.2024 - 11.2024
E-commerce Clerk & Cashier
Kroger
11.2023 - 03.2024
Associate Report Reviewer
Charles River Laboratories
01.2017 - 11.2023
Receptionist
Koeller, Nebeker, Carlson & Haluck
06.2015 - 12.2016
High School Diploma -
Will C. Wood High School
Bachelor of Science - Business Management
Westwood College
Aerospace Medical Service Specialist -
United States Air Force