Katherine Hinson
Bridgeport
Summary
Dedicated and adaptable team leader with strengths in customer service and quality control. Committed to fostering a positive work environment while ensuring compliance with operational standards.
Overview
8
8
years of professional experience
Work History
Shift Leader
Trinity Street Roasteraunt
Decatur
02.2020 - 02.2021
- Supervised daily operations and ensured efficient workflow among team members.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Pre-K Teacher
Pebbles Preschool
Fort Worth
05.2015 - 06.2016
- Created and maintained a safe, clean, and stimulating classroom space.
- Facilitated communication between staff, parents, and administration regarding student needs.
- Developed engaging lesson plans for diverse learning styles and age groups.
- Organized educational activities that promote social and emotional development.
- Implemented hands-on, play-based strategies for experiential learning.
- Supervised recesses and lunch periods while ensuring safety of all students.
- Instructed students in basic literacy, math, science, social studies, health, art, music, physical education, and other related areas.
- Provided guidance when needed to help children develop problem-solving skills.
- Encouraged parent involvement by providing feedback on student achievement at conferences or meetings.
- Taught children foundational skills in colors, shapes and letters.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Paint Department Associate
Lowes Home Improvment
Decatur
08.2013 - 03.2015
- Assisted customers with paint selection and color matching.
- Maintained clean and organized paint display area.
- Operated mixing machines to prepare custom paint orders.
- Provided product knowledge to customers about paints and finishes.
- Collaborated with team members to ensure efficient workflow.
- Managed inventory levels for paint products and materials.
- Ensured compliance with safety standards in handling chemicals.
- Followed established procedures for mixing, measuring, tinting and blending paints and stains.
- Operated cash registers accurately when processing customer transactions.
- Maintained cleanliness of the department by dusting shelves, sweeping floors and taking out trash regularly.
- Trained new employees on company policies, procedures and safety guidelines related to the Paint Department operations.
- Assisted customers with selecting the right paint, supplies and tools for their projects.
- Provided technical advice on product selection and application methods.
- Received incoming shipments of paint, checked them against invoices, tagged items accordingly and moved them into designated storage areas.
- Stocked shelves, racks and displays with paint products according to store standards.
- Answered phone calls from customers regarding product information and availability.
- Answered store and merchandise questions and led customers to wanted items.
Youth Care Worker
Lone Tree Ranch
Ruidoso
05.2013 - 07.2013
- Supervised daily activities and interactions among youth in residential care.
- Collaborated with team members to develop individualized care plans for residents.
- Facilitated recreational activities to encourage teamwork and self-expression among students.
- Conducted safety checks to ensure a secure environment for all youth in care.
- Maintained cleanliness of youth facilities and rooms.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Reported incidents that negatively affected child safety.
Education
High School Diploma -
Decatur ISD
Decatur, TX06-2013
Skills
- Team supervision
- Employee training
- Customer service
- Cash handling
- Quality control
- Workflow management
- Flexible schedule
- Positive attitude
- Good Telephone Etiquette
- Multitasking
Timeline
Shift Leader
Trinity Street Roasteraunt
02.2020 - 02.2021
Pre-K Teacher
Pebbles Preschool
05.2015 - 06.2016
Paint Department Associate
Lowes Home Improvment
08.2013 - 03.2015
Youth Care Worker
Lone Tree Ranch
05.2013 - 07.2013
High School Diploma -
Decatur ISD