Katherine Hoffecker
Jupiter,FL
Summary
Seasoned billing director with expertise in billing management, regulatory compliance, and financial analysis. Proven track record in streamlining workflows to enhance operational efficiency and improve cash flow.
Overview
18
18
years of professional experience
Work History
Director of Billing
Senior Helpers of the Palm Beaches
West Palm Beach, Florida
08.2019 - Current
- Managed billing operations for in-home senior care services, ensuring accuracy and compliance.
- Managed invoicing processes to guarantee timely bill generation.
- Developed and maintained billing procedures that adhered to regulatory standards.
- Identified and resolved discrepancies in invoices, payments, credits, and deductions to ensure accurate customer accounts.
- Streamlined billing workflows across departments to enhance operational efficiency.
- Developed standard operating procedures that improved billing accuracy and optimized cash flow.
- Maintained client records with a master sheet to ensure accurate and speedy billing information and updates.
- Participated in process improvement initiatives to increase efficiency within the department.
- Trained staff on billing software to enhance efficiency and best practices.
- Reviewed customer Service Agreements for accuracy of pricing rates and terms of payment.
- Produced bi-monthly aging reports to provide management with insights on outstanding accounts.
- Collaborated with client services and case management team to ensure proper.
- Worked with Long Term Care insurance companies on verification and pre-authorization, and managed patient submissions.
- Generated relevant paperwork and payroll reports.
- Processed payroll transactions including employee deductions, taxes, benefits.
AR Billing Specialist
JJ Taylor Distributing
Jupiter, Florida
06.2015 - 06.2019
- Managed aging reports to facilitate prompt collections on outstanding invoices.
- Reconciled accounts receivable discrepancies with clients and internal teams.
- Interacted with customers via phone and email to answer inquiries regarding their accounts receivables status and payments due dates.
- Assisted in preparing month-end close procedures to ensure accuracy of Accounts Receivable transactions.
- Prepared journal entries related to Accounts Receivable activity.
- Maintained organized billing transaction records to support audits and reviews.
- Matched orders with invoices and recorded required information.
- Utilized various software applications such as Microsoft Excel, Word, Outlook and QuickBooks for daily tasks.
AR Clerk
Mandel JCC
Palm Beach Gardens, Florida
05.2013 - 07.2015
- Handled high-volume invoice processing with minimal supervision.
- Prepared invoices, credit memos and other financial statements accurately.
- Generated and dispatched invoices and statements to clients punctually.
- Facilitated collections through proactive communication with overdue accounts.
- Collected and documented cash, checks, and transfers accurately.
- Monitored cash flow to support timely resolution of outstanding invoices.
- Provided support during audits by supplying necessary documentation.
Service and Parts Clerk
Braman Motor Cars
West Palm Beach, Florida
02.2009 - 05.2013
- Managed inventory of parts and supplies for automotive service operations.
- Utilized inventory management software to track part availability.
- Maintained accurate records of parts transactions and stock levels.
- Processed customer orders for parts accurately and efficiently.
- Finalized sales receipts, contracts, and logs for parts sales and service appointments, ensuring accuracy and compliance.
- Analyzed stock levels to establish reorder points, contributing to effective inventory management.
- Received and stocked incoming merchandise, organizing items for optimal accessibility.
- Prepared reports summarizing daily activities such as order status changes.
- Promoted related products during customer transactions.
Education
Some College (No Degree) - Psychology
Nova Southeastern University
Davie, FLSome College (No Degree) - Accounting and Finance
Palm Beach State College
Lake Worth, FL09-2026
Skills
- Billing management
- Accounts receivable management
- Regulatory compliance
- Invoice auditing
- Financial analysis
- Debt recovery strategies
- Data validation
- Process improvement
- Microsoft Excel
- Program management
- Customer service
- Audit support
Timeline
Director of Billing
Senior Helpers of the Palm Beaches
08.2019 - Current
AR Billing Specialist
JJ Taylor Distributing
06.2015 - 06.2019
AR Clerk
Mandel JCC
05.2013 - 07.2015
Service and Parts Clerk
Braman Motor Cars
02.2009 - 05.2013
Some College (No Degree) - Psychology
Nova Southeastern University
Some College (No Degree) - Accounting and Finance
Palm Beach State College