Tiffany Peters MHA
Director Of Billing
Westland,MI
Summary
Results-driven Medical Billing Director experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Director of Billing
MetroEHS Pediatric Therapy
Plymouth, MI
05.2018 - Current
- Created financial dashboards to provide insights into key performance indicators.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Established and checked coding procedures, monitored reports and updated internal files.
- Supported financial director with special projects and additional job duties.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Performed business administration and financial tasks to guarantee five-star service for clients.
- Reviewed historical records, current operational data and forecasting information to help identify and capitalize on system enhancement opportunities.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Office Manager
Contemporary Gynecology, PC
Allen Park, MI
04.2012 - 04.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Delivered performance reviews, recommending additional training or advancements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reported to senior management on organizational performance and progress toward goals.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Claims Specialist
The AccuMed Group
Brownstown, MI
02.2009 - 01.2012
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Collected information about rejected claims and developed effective solutions.
- Processed adjustments and posted refunds.
- Investigated issues to determine appropriate coverage and liability for ambulance claims.
- Followed up with customers on unresolved issues.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Reviewed insurance and claims documents to verify required information and secure any missing data.
- Conducted full claim investigations and reported updates.
Education
Master of Science - Healthcare Administration
Walden University
Minneapolis, MN 08.2018 - 11.2019
Bachelor of Science - Healthcare Management
Walden University
Minneapolis, MN 04.2012 - 06.2015
Skills
Revenue Generation
Staff Management
Financial analysis and reporting
Familiar with account coding
Relationship building and management
Process implementation
Billing systems and software
Billing processes proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Science - Healthcare Administration
Walden University
08.2018 - 11.2019
Director of Billing
MetroEHS Pediatric Therapy
05.2018 - Current
Office Manager
Contemporary Gynecology, PC
04.2012 - 04.2018
Bachelor of Science - Healthcare Management
Walden University
04.2012 - 06.2015
Claims Specialist
The AccuMed Group
02.2009 - 01.2012