Summary
Overview
Work History
Education
Skills
Work Availability
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Timeline
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Tiffany Peters MHA

Tiffany Peters MHA

Director Of Billing
Westland,MI

Summary

Results-driven Medical Billing Director experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Director of Billing

MetroEHS Pediatric Therapy
Plymouth, MI
05.2018 - Current
  • Created financial dashboards to provide insights into key performance indicators.
  • Developed strategic plans for day-to-day financial operations.
  • Complied with established internal controls and policies.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Supported financial director with special projects and additional job duties.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Performed business administration and financial tasks to guarantee five-star service for clients.
  • Reviewed historical records, current operational data and forecasting information to help identify and capitalize on system enhancement opportunities.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

Office Manager

Contemporary Gynecology, PC
Allen Park, MI
04.2012 - 04.2018
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Updated reports, managed accounts, and generated reports for company database.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained computer and physical filing systems.
  • Controlled finances to lower costs and keep business operating within budget.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Delivered performance reviews, recommending additional training or advancements.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reported to senior management on organizational performance and progress toward goals.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Claims Specialist

The AccuMed Group
Brownstown, MI
02.2009 - 01.2012
  • Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
  • Collected information about rejected claims and developed effective solutions.
  • Processed adjustments and posted refunds.
  • Investigated issues to determine appropriate coverage and liability for ambulance claims.
  • Followed up with customers on unresolved issues.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Reviewed insurance and claims documents to verify required information and secure any missing data.
  • Conducted full claim investigations and reported updates.

Education

Master of Science - Healthcare Administration

Walden University
Minneapolis, MN
08.2018 - 11.2019

Bachelor of Science - Healthcare Management

Walden University
Minneapolis, MN
04.2012 - 06.2015

Skills

Revenue Generation

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Master of Science - Healthcare Administration

Walden University
08.2018 - 11.2019

Director of Billing

MetroEHS Pediatric Therapy
05.2018 - Current

Office Manager

Contemporary Gynecology, PC
04.2012 - 04.2018

Bachelor of Science - Healthcare Management

Walden University
04.2012 - 06.2015

Claims Specialist

The AccuMed Group
02.2009 - 01.2012

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Tiffany Peters MHADirector Of Billing