Katherine Hurkley
Wild Rose,Wisconsin
Summary
Multifaceted, driven, and highly motivated professional with over 23 years of leadership experience and a strong track record of enhancing corporate objectives through exceptional customer service. Proven ability to lead, support, and inspire teams while delivering outstanding service across various platforms.
Operational management professional prepared to streamline processes and enhance team productivity. Expertise in optimizing workflows and managing cross-functional teams to meet organizational objectives.
Operational management professional prepared to streamline processes and enhance team productivity. Expertise in optimizing workflows and managing cross-functional teams to meet organizational objectives. Recognized for fostering collaborative environment and adapting to evolving business needs, ensuring smooth operations and high performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operational Manager
Smaash Indoor Cricket and baseball
- Oversaw daily operations across multiple business units, including the lounge, food truck, and batting cages, ensuring smooth and efficient workflows.
- Recruited, trained, and managed all staff, fostering a high-performance team culture.
- Managed payroll processing and maintained accurate financial records.
- Utilized Square POS and various Microsoft Office programs to streamline operations and reporting.
- Led all marketing initiatives, including social media campaigns, external promotions, and telecommunications outreach, significantly increasing brand visibility.
- Maintained and monitored the business budget, ensuring cost-effective operations and financial.
Customer service
VF Corp
03.2022 - Current
- Assists customers by delivering detailed product and service information and effectively addressing and resolving any associated issues or concerns
- Resolve product and service issues by elucidating the customer’s concerns, identifying the root cause, presenting and clarifying the optimal solution, expediting necessary corrections or adjustments, and conducting follow-ups to ensure complete resolution.
- Ensure the streamlined execution of product orders with optimal efficiency involving the meticulous recording of customer information. Additionally, maintaining accurate customer records by updating account information, as needed and manage financial account data by proficiently processing customer adjustments when necessary.
Account Technician
Horne
02.2021 - 08.2021
- Open and maintain customer accounts by recording account information
- Maintained calm, friendly with upset customers to de-escalate stressful situations- Additional accomplishment.
CRIA Administrator
Axiom Medical
04.2020 - 04.2021
- Conducted screenings and follow-ups as part of the Contagious Respiratory Illness Assessment (CRIA) program, ensuring timely and accurate case management.
- Assigned new cases to appropriate medical staff in compliance with licensing regulations and organizational protocols.
- Performed clerical and data entry tasks with a high degree of accuracy and confidentiality.
- Provided technical and customer support, resolving inquiries efficiently and maintaining a high standard of service
Education
Bachelors -
Post University
05.2026
Diploma - undefined
Maine East High School
06.2005
Skills
- Concise delivery
- Articulation
- Strategic thinking
- Efficiency
- Team collaboration
- Operations management
- Decision-making
- Team leadership
- Customer service
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Leadership certificate, Post University, 2024
- Team Builder, Post University, 2024
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer service
VF Corp
03.2022 - Current
Account Technician
Horne
02.2021 - 08.2021
CRIA Administrator
Axiom Medical
04.2020 - 04.2021
Operational Manager
Smaash Indoor Cricket and baseball
Diploma - undefined
Maine East High School
Bachelors -
Post University
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