Katherine Hurley
Hollister
Summary
Dynamic professional with a proven track record in inventory management and exceptional customer service, honed at Western National Parks Association. Leveraged interpersonal communication to enhance customer engagement, achieving significant improvements in store operations. Expert in retail operations, including visual merchandising and pricing accuracy, driving sales and customer satisfaction.
Experienced with managing inventory and assisting customers efficiently. Utilizes strong organizational skills to maintain clean and orderly store environment. Knowledge of effective customer service techniques and team collaboration to ensure positive shopping experience.
Overview
22
22
years of professional experience
Work History
Park Store Assistant Manager
Western National Parks Association
08.2024 - Current
- Assisted customers with locating products, enhancing their shopping experience.
- Maintained store inventory to ensure shelves were fully stocked.
- Organized product displays for increased visibility and sales.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Improved store appearance by keeping aisles clean and tidy.
- Assisted with cashier duties, ensuring smooth and efficient transactions.
- Collaborated with team members to achieve sales goals.
- Restocked merchandise to maintain availability for customers.
- Facilitated customer returns and exchanges, ensuring satisfaction.
- Supported store operations by performing opening and closing duties.
- Improved customer loyalty with personalized service.
- Organized backroom inventory for efficient stock management.
- Enhanced shopping experience by providing personalized product recommendations.
- Maintained accurate records of sales transactions.
- Coordinated with suppliers to ensure timely delivery of products.
- Assisted with store promotions to increase customer engagement.
- Improved sales by upselling products at checkout.
- Ensured compliance with store policies and procedures.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Operated POS system to process payments and provide receipts.
- Supported inventory management to minimize stock discrepancies by conducting regular audits.
Owner Operator Grooming Business
Self at Pups and Such
07.2003 - 07.2024
- Led strategic planning initiatives to drive business growth and expansion.
- Enhanced customer satisfaction by implementing personalized service strategies.
- Developed comprehensive marketing plans to increase brand awareness and market share.
- Managed financial operations, ensuring cost-effectiveness and profitability.
- Expanded client base by leveraging networking opportunities and referrals.
- Oversaw daily operations, maintaining high standards of quality and service.
- Increased sales revenue with targeted promotional campaigns and pricing strategies.
- Implemented cutting-edge technology solutions to enhance business capabilities.
- Strengthened brand loyalty by delivering exceptional customer experiences.
- Spearheaded community outreach programs to boost corporate social responsibility.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Enhanced customer satisfaction by providing personalized dog grooming services based on breed and owner preferences.
- Provided a nurturing environment for dogs experiencing separation anxiety or other behavioral issues during their stay.
- Coordinated grooming services for animals in need of regular maintenance or special attention due to medical conditions.
- Enhanced customer satisfaction by providing gentle and thorough pet grooming services.
Customer Service and Events
Scensorio
10.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased bar revenue through the development of innovative drink recipes and efficient bartending techniques.
- Ensured compliance with local alcohol regulations through diligent oversight of bartending practices and staff training.
- Kept up-to-date on industry trends by attending workshops and networking events related to bartending skills development.
- Streamlined drink preparation processes with efficient bartending techniques, resulting in shorter wait times for guests.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Liberty High School
Paso Robles, CA06-1995
Skills
- Inventory management
- Customer service
- Point of sale
- Merchandising
- Product knowledge
- Cash handling
- Stock replenishment
- Sales assistance
- Store maintenance
- Retail operations
- Visual merchandising
- Customer engagement
- Product display
- Pricing accuracy
- Store operations
- Interpersonal communication
Timeline
Park Store Assistant Manager
Western National Parks Association
08.2024 - Current
Customer Service and Events
Scensorio
10.2023 - 01.2024
Owner Operator Grooming Business
Self at Pups and Such
07.2003 - 07.2024
High School Diploma -
Liberty High School
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