Katherine Chiles
Dalzell,SC
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Western National Parks Association
07.2023 - 02.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Increased sales by 12%
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Backroom Coordinator/Key Carrier
Marshalls
03.2022 - 07.2023
- Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Contributed to store-wide initiatives by providing input on backroom operations and working closely with cross-functional teams to achieve common goals.
- Prioritized tasks efficiently during peak times to maintain smooth operations within backroom environment while meeting store demands.
- Mentored new employees in proper backroom procedures, fostering team-oriented environment that prioritized collaboration and open communication.
- Accomplished multiple tasks within established timeframes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Director/Warehouse Manager
Event Network, Garden of The Gods
10.2019 - 11.2021
- Assistant Director duties include: Opening and closing store, cash management, merchandising of store, designating duties for sales associates, and providing excellent customer service.
- Responded to customer complaints and comments.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Exceeded yearly sales projections by 142%
- Warehouse duties include: Handling of shipping and receiving processes, along with organizing and restocking product in warehouse and on sales floor. In charge of running daily product reports, sale reports and scheduling freight deliveries.
- Break down of 60+ boxes along with multiple pallets daily
Sales Lead/Merchandise Associate
Event Network
03.2013 - 10.2019
- Helped with set up and take down of three traveling exhibit gift shops.
- Handled between 8,000-10,000 customers per day.
- Lead training on POS and store maintenance.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Open and closed store.
- Trained, coached and mentored new sales associates for maximum performance
Education
Associate of Science - Management
Central Carolina Technical College
Sumter, SC06.2026
High School Diploma -
Vista Ridge High School
Colorado Springs, CO05-2011
Skills
- Merchandising
- Strategic selling
- Self-Motivated
- Scheduling
- POS systems operations
- Attention to detail
- Customer Service and Engagement
- Problem-Solving
- Mentoring and Coaching
Timeline
Assistant Store Manager
Western National Parks Association
07.2023 - 02.2024
Backroom Coordinator/Key Carrier
Marshalls
03.2022 - 07.2023
Assistant Store Director/Warehouse Manager
Event Network, Garden of The Gods
10.2019 - 11.2021
Sales Lead/Merchandise Associate
Event Network
03.2013 - 10.2019
Associate of Science - Management
Central Carolina Technical College
High School Diploma -
Vista Ridge High School
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