Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Katherine Janoss

Westminster,CO

Summary

Dedicated and organized business development and operations professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

4
4
years of professional experience

Work History

Operations Manager

Avis Budget Group
Denver, CO
06.2024 - Current
  • Directed staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Business Development and Operations Manager

Employee Plans Services
College Park, Maryland
05.2023 - 04.2024
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Sales Associate

Barefoot Campus Outfitters
Columbia, SC
07.2021 - 11.2022
  • Greeted customers and provided exceptional customer service.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.

Management Trainee Intern

Enterprise Holdings
West Columbia, SC
05.2022 - 07.2022
  • Cultivated relationships with coworkers and local body shops to ensure the customer was treated properly and without any hassle
  • Assisted in developing and implementing strategies to improve customer service satisfaction levels.
  • Resolved customer issues efficiently to build loyalty.
  • Enhanced leadership abilities through training and hands-on task completion.

Intern

Relational Wealth Management
Irmo, SC
05.2021 - 08.2021
  • Learned about the daily tasks done by financial advisors, the steps to become a financial advisor, and how to satisfy the needs of customers regarding financial planning
  • Learned how to use Morningstar to evaluate mutual funds and stocks
  • Met with numerous financial advisors to learn how they help and satisfy the needs of their customers, and how to grow a client base
  • Researched industry trends and competitor strategies to inform decision making.

Education

Bachelor of Science, Business Administration - Business Economics

Darla Moore School of Business, University of South Carolina
05.2023

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • Performance Monitoring
  • Customer Service
  • Business Development
  • Business Planning
  • Data Analysis
  • Team Building and Leadership

Languages

English
Native/ Bilingual
Spanish
Professional

Additional Information

  • 100% Willingness to Travel
  • References available upon request

Timeline

Operations Manager

Avis Budget Group
06.2024 - Current

Business Development and Operations Manager

Employee Plans Services
05.2023 - 04.2024

Management Trainee Intern

Enterprise Holdings
05.2022 - 07.2022

Sales Associate

Barefoot Campus Outfitters
07.2021 - 11.2022

Intern

Relational Wealth Management
05.2021 - 08.2021

Bachelor of Science, Business Administration - Business Economics

Darla Moore School of Business, University of South Carolina

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Katherine Janoss