Katherine Jimenez
Dorchester,MA
Summary
Energetic and personable, naturally skilled at establishing rapport and providing exceptional customer service.
Familiar with fundamental communication techniques and adept at handling inquiries and resolving issues efficiently. Capable of creating positive customer experiences and ensuring satisfaction.
Overview
3
3
years of professional experience
Work History
Established Patient Representative
Dana Faerber Cancer Institute
10 Brookline PL
10.2025 - Current
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Handled high volume inbound and outbound calls, assisting patients with inquiries and directing them to appropriate recourses.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Documented patient interactions accurately in electronic medical records (Epic)
- Stayed calm under pressure to and successfully dealt with difficult situations.
Shift Supervisor
PLS Check Cashing
Boston, MA
04.2025 - 10.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Host
Estella Restaurant
Boston, MA
09.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered phone calls to take orders, give information and document reservations.
Cashier Team Leader
Forver 21
Braintree, MA
07.2023 - 02.2024
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Assisted customers by answering questions and fulfilling request
Education
High School Diploma -
Boston Adult Technical Academy
20 Church St Boston Academy 08-2025
Skills
- Positive attitude
- Creative problem solving
- OSHA compliance expertise
- Empathy and compassionate care
- Patient relationship building
- Time management
- Detail-oriented
- Strong verbal and written communication
- Customer service
- Medical Terminology
- CPR certification
- Adaptable to change
- Telephone reception
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Established Patient Representative
Dana Faerber Cancer Institute
10.2025 - Current
Shift Supervisor
PLS Check Cashing
04.2025 - 10.2025
Host
Estella Restaurant
09.2024 - 04.2025
Cashier Team Leader
Forver 21
07.2023 - 02.2024
High School Diploma -
Boston Adult Technical Academy