Katherine Joe
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Smiths Food And Drug
06.2022 - 10.2024
- Processed money services including bill payments, money orders, Western Union transfers, and check cashing
- Handled high-volume cash transactions with accuracy and adhered to cash handling policies
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Member
McDonalds
07.2021 - 05.2022
- Operated POS system, and handled cash and card transactions
- Delivered fast, friendly, and accurate customer service in a high-volume environment
- Handled customer concerns with professionalism and escalated issues when necessary
Education
High School Diploma -
Kirtland Central High School
Kirtland, NM05.2022
Skills
- Customer service
- Money handling
- Critical thinking
- Customer satisfaction measurement
- Complaint resolution
- Payment processing
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Smiths Food And Drug
06.2022 - 10.2024
Crew Member
McDonalds
07.2021 - 05.2022
High School Diploma -
Kirtland Central High School
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