Katherine Johnson
Jennings,LA
Summary
Proven leader and adept communicator, I excelled at Cricket Wireless by enhancing client satisfaction and expanding the customer base, demonstrating exceptional customer service and strategic sales planning skills. Trained teams across multiple roles, significantly improving performance and safety standards. Achieved consistent sales growth, underscoring my ability to meet and exceed targets through effective team leadership and workforce management. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
15
15
years of professional experience
Work History
Sales Representative
Cricket Wireless
Jennings, LA
09.2023 - 02.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Cook
Boston Market
Houston, TX
09.2019 - 06.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Customer Service Representative
Trade Subcriptions
Spring, TX
03.2012 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Shift Leader
Great American Cookies
Houston, TX
05.2009 - 12.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Teacher
Appleseed School of Learning
Houston, TX
10.2010 - 08.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Live In Nanny
Lisa Campbell
Houston, TX
08.2009 - 08.2010
- Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
- Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
- Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
- Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
Crew Trainer
McDonald's
Jennings, LA
11.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Education
Associate Of Applied Science - Human Services
Remington College
Houston, TX06.2012
Klein Forest High School
Houston Tx06.2009
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Workplace Safety
- Active Listening
- Safe Food Handling
- Team leadership and supervision
- Food safety understanding
- Food Safety
- Cleaning and sanitation
- Kitchen Sanitation
- POS Systems
- Product Knowledge
- Opening and closing procedures
- Work Planning and Prioritization
- Workforce Management
- Restaurant Standards
- Policies and Procedures
- Dress Code Enforcement
- Training Materials Development
Timeline
Crew Trainer
McDonald's
11.2023 - Current
Sales Representative
Cricket Wireless
09.2023 - 02.2024
Cook
Boston Market
09.2019 - 06.2022
Customer Service Representative
Trade Subcriptions
03.2012 - 08.2018
Teacher
Appleseed School of Learning
10.2010 - 08.2012
Live In Nanny
Lisa Campbell
08.2009 - 08.2010
Shift Leader
Great American Cookies
05.2009 - 12.2013
Associate Of Applied Science - Human Services
Remington College
Klein Forest High School