Katherine Kays
Kroger
Willis,TX
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
As grocery management professional, adept at overseeing daily store operations and implementing effective inventory control strategies. Proven track record of fostering collaborative team environment and driving results through exceptional customer service. Reliable and adaptable, with focus on operational efficiency and staff development.
Goal-oriented Customer Service Manager with 12 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Experienced with managing customer service operations to ensure high standards of service and satisfaction. Utilizes conflict resolution and process improvement techniques to enhance department performance. Track record of fostering team collaboration and adapting to evolving needs.
17
Years of experience
Work History
Grocery Manager
4 Years 5 Months
Kroger - Spring, TX | 01.2022 - Current
- Oversaw grocery department operations, ensuring optimal inventory management and product availability.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Conducted regular audits of stock levels, ensuring compliance with safety and quality standards.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Performed key tasks to promote inviting grocery store appearance.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Assistant Manager
1 Year
Kroger - Spring, TX | 01.2021 - 01.2022
- Led daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and service quality.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Implemented customer service initiatives, improving satisfaction and loyalty rates.
Assistant Customer Service Manager
7 Years 1 Month
Kroger - The Woodlands, TX | 06.2014 - 07.2021
- Supervised daily operations to enhance customer satisfaction and team performance.
- Developed training programs for staff to improve service efficiency and knowledge retention.
- Implemented process improvements to streamline customer inquiries and issue resolutions.
- Managed inventory levels, ensuring product availability aligned with customer demand.
- Led initiatives that fostered a positive work environment, boosting employee morale and engagement.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Created customer support strategies to increase customer retention.
Assistant Drug/Assistant GM
1 Year
Kroger - The Woodlands, TX | 04.2012 - 04.2013
- Led daily operations, optimizing workflow and enhancing team productivity.
- Developed and implemented training programs, elevating staff performance and engagement.
- Collaborated with department heads to streamline processes and improve service delivery.
- Analyzed financial reports, identifying trends to inform strategic decision-making.
Produce Clerk
1 Year
Kroger - Spring, TX | 01.2011 - 01.2012
- Ensured optimal freshness and quality of produce through diligent inventory management.
- Assisted customers with product selection, enhancing overall shopping experience.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Monitored stock levels, promptly addressing shortages to maintain product availability.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
Cashier
2 Years 6 Months
Kroger - Spring, TX | 06.2009 - 12.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new cashiers on operational procedures and systems.
- Implemented best practices to enhance checkout speed and accuracy.
- Monitored inventory levels at the register, ensuring stock availability for customers.
- Developed strong relationships with regular customers, enhancing their shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Science - Small Business And Entrepreneurship
University of Phoenix - Tempe, AZ
05-2017
Skills
Coordination of inventory
Customer service and assistance
Customer service management
Training and mentoring
Task delegation
Scheduling coordination
Customer service
Cash handling
Timeline
Grocery Manager
Kroger
01.2022 - CurrentRead more
Assistant Manager
Kroger
01.2021 - 01.2022Read more
Assistant Customer Service Manager
Kroger
06.2014 - 07.2021Read more
Assistant Drug/Assistant GM
Kroger
04.2012 - 04.2013Read more
Produce Clerk
Kroger
01.2011 - 01.2012Read more
Cashier
Kroger
06.2009 - 12.2011Read more
University of Phoenix - Bachelor of Science, Small Business And Entrepreneurship
Read more