Katherine Kerns
Novato,CA
Summary
Dynamic and reliable professional with a proven track record at Blazers Smokehouse And Beer Garden. Adept in customer service and possesses extensive knowledge of beer and wine. Excelled in creating a safe, engaging environment for diverse groups, from nightlife patrons to children, by leveraging strong multitasking abilitie, through a strong team player attitude. Enhanced guest experiences through effective communication and hospitality service expertise.
Overview
19
19
years of professional experience
Work History
Bartender/Server
Blazers Smokehouse And Beer Garden
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Children's Ministry Team
Marin Covenant Church
10.2005 - Current
- Created and maintained safe and nurturing environment for children.
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Supervised children from ages 0 months to 12 years.
- Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
Education
Teaching Credential - Elementary Education
Chapman University
Orange, CA06.1998
Bachelor of Arts - Liberal Studies
California State Chico
Chico, CA06.1997
Skills
- Strong multitasking
- Excellent Customer Service
- Extensive Beer and wine knowledge
- Highly reliable
- Positive Team player attitude
- Clear and effective communication
- Warmhearted Hospitality
- Conscientious about what matters to the owner
Timeline
Bartender/Server
Blazers Smokehouse And Beer Garden
06.2023 - Current
Children's Ministry Team
Marin Covenant Church
10.2005 - Current
Teaching Credential - Elementary Education
Chapman University
Bachelor of Arts - Liberal Studies
California State Chico
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