Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Katherine Kollias

Collierville,TN

Summary

Knowledgeable and teachable with background in pet store operations. Demonstrated ability to assist customers, maintain inventory, and ensure health and safety of animals. Proven skills in customer service and product knowledge.

Team player known for reliability and adaptability in fast-paced environments. Focused on delivering high-quality service and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Waitress

Ridgeway Country Club
04.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Lead Sales Associate

Muddy Paws Pet Emporium
06.2022 - 04.2023
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Performed inventory control procedures to manage stock.

Pack Leader

Hounds Hideaway
10.2021 - 06.2022
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.

Crew Trainer/ Lead Carhop

Sonic Drive-In
10.2019 - 09.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.

Education

No Degree - Small Business Management

Southwest Community College
Memphis, TN
05-2028

Skills

  • Customer service
  • Strong multitasking
  • Hospitality service expertise
  • Performance improvement
  • Relationship management
  • Upselling techniques
  • Memory retention

Timeline

Waitress

Ridgeway Country Club
04.2023 - Current

Lead Sales Associate

Muddy Paws Pet Emporium
06.2022 - 04.2023

Pack Leader

Hounds Hideaway
10.2021 - 06.2022

Crew Trainer/ Lead Carhop

Sonic Drive-In
10.2019 - 09.2021

No Degree - Small Business Management

Southwest Community College

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Katherine Kollias