- Baking
- Reading
- Historical Exploration
- Swimming
- Gym Workouts
- Music
- I like looking at the stars and learning about constellations
- The criminal justice system
- Forensic Psychology
- Creative Writing
Katherine Kolodinsky
Rockingham,VA
Summary
Friendly and approachable, with keen interest to make guests feel welcome and valued. Detail-oriented front desk associate experienced in delivering exceptional customer service. Developed strong communication and problem-solving skills in a fast-paced customer service environment. Committed to creating positive and efficient environments that make guests want to return.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Great Eastern Resort Management, Inc.
Massanutten, Virginia
01.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Responded to guest inquiries, providing information about resort services and local attractions.
- Maintained accurate records of guest accounts, processing payments and adjustments promptly.
- Assisted in training new front desk staff on procedures and customer service standards.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
Education
High School Diploma -
East Rockingham High School
Elkton, Virginia05-2026
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Credit card handling
- Team collaboration
- Customer service
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Leadership
Interests
Timeline
Front Desk Associate
Great Eastern Resort Management, Inc.
01.2024 - Current
High School Diploma -
East Rockingham High School