Katherine Koons
Summary
Dynamic Front Office Assistant with a proven track record at Silver Creek Medical Associates, excelling in customer service and problem-solving. Enhanced patient satisfaction through effective communication and efficient appointment scheduling. Recognized for cash handling accuracy and fostering positive guest relations, contributing to a welcoming and organized environment.
Overview
29
29
years of professional experience
Work History
Front Office Assistant
Silver Creek Medical Associates
08.2025 - Current
- Managed front desk operations, greeting visitors and directing inquiries to appropriate staff.
- Scheduled appointments and maintained calendar for office executives to optimize efficiency.
- Coordinated communication between departments, ensuring timely information flow and resolution of issues.
- Processed incoming calls and emails, providing prompt responses to enhance customer satisfaction.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Front Desk Ambassador
Caesars Entertainment Harrahs Laughlin
02.2024 - 08.2025
- Streamlined check-in and check-out processes to improve overall guest satisfaction.
- Cultivated relationships with repeat clients through customized service experiences.
- Facilitated training sessions for new Front Desk Ambassadors on operational standards and customer engagement.
- Achieved positive online feedback and boosted return visits through superior customer care.
Front Desk Clerk
Havasu Landing
10.2022 - 02.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Back Office, Dental Assistant
Dr. Sung Chung, Stephen Wee DDS
03.1997 - 02.2006
- Assisted in maintaining accurate financial records by processing patient payments and insurance claims, contributing to the overall efficiency of the dental office.
- Improved patient satisfaction by assisting dentists during examinations and treatment procedures, anticipating their needs.
- Provided exemplary customer service while handling phone inquiries, addressing concerns, and making patients feel welcome upon arrival at the clinic.
- Improved patient education by creating and distributing informative materials about dental health, treatments, and aftercare instructions.
- Streamlined dental procedures by setting up instruments and equipment for various treatments, ensuring smooth workflow.
- Collaborated with front office staff to ensure seamless communication between departments, resulting in improved overall efficiency of the clinic.
- Ensured patient privacy was maintained at all times through diligent handling of sensitive personal information according to HIPAA regulations.
- Facilitated successful treatment plans by efficiently gathering relevant medical history information from patients prior to consultations with dentists.
- Assisted with inventory management, ordering supplies when necessary to maintain optimal stock levels for seamless operation of the dental practice.
- Increased patient comfort during dental procedures by providing clear instructions on aftercare routines and answering any questions or concerns they may have had.
- Supported dentist in achieving accurate diagnoses through proficiently taking digital X-rays and processing images as required.
- Enhanced patient experience by providing efficient back office support and maintaining a clean, organized workspace.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
Dental Assisting
Institute of Business And Medical Technology
6 1994
Skills
- Patience and composure
- Team player mentality
- Guest relations
- Tourism knowledge
- Concierge services
- Cash handling experience
- Customer service
- Problem-solving skills
- Listening skills
- Hospitality services
- Guest services
- Guest accommodations
- Administrative support
- Reservations
- Front office support
- Room assignments
- Guest amenities
- Problem-solving
- Reliability
Timeline
Front Office Assistant
Silver Creek Medical Associates
08.2025 - Current
Front Desk Ambassador
Caesars Entertainment Harrahs Laughlin
02.2024 - 08.2025
Front Desk Clerk
Havasu Landing
10.2022 - 02.2024
Back Office, Dental Assistant
Dr. Sung Chung, Stephen Wee DDS
03.1997 - 02.2006
Dental Assisting
Institute of Business And Medical Technology