Katherine Koontz
Target
Avon,IN
12
years of professional experience
Dependable Fulfillment Expert with strong problem-solving and communication skills. Proven ability to deliver exceptional customer service while ensuring efficient operations.
Work History
Fullfullment Expert
2 Months- Exhibited personal responsibility through reliable task management.
- Functioned efficiently under pressure in high-demand environments.
- Collaborated with team members while also completing individual tasks.
- Quickly acquired new skills to adjust to changing job demands.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Fulfillment Expert
1 Year 9 Months- Processed customer orders accurately and efficiently, ensuring timely fulfillment of merchandise.
- Utilized warehouse management systems to track shipments and update inventory records in real-time.
- Collaborated with team members to maintain organized stock levels and streamline inventory management.
- Assisted in training new staff on safety protocols and operational procedures to enhance team performance.
- Implemented best practices for product handling to minimize damage during storage and shipping processes.
- Monitored quality control standards to ensure compliance with company policies and customer expectations.
- Resolved customer inquiries regarding order status, providing exceptional service and support throughout the process.
Closing Team Lead
4 Months- Led closing team to ensure efficient store operations and customer satisfaction.
- Trained and mentored staff on closing procedures and best practices.
- Streamlined inventory management processes to optimize stock levels and reduce waste.
- Collaborated with management to develop strategies for improving store performance.
- Improved closing efficiency by streamlining processes and implementing best practices.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
Infant Team Lead
3 Years 7 Months- Led team in implementing curriculum enhancements to improve educational outcomes for children.
- Mentored staff on best practices for classroom management and child development techniques.
- Developed and executed strategic initiatives to increase family engagement and satisfaction levels.
- Oversaw daily operations, ensuring compliance with regulatory standards and safety protocols.
- Coordinated communication between parents, staff, and administration to foster a supportive learning environment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server and Hostess
4 Years 7 Months- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain efficient dining operations during peak hours.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
- Managed transactions accurately, processing payments and balancing cash registers effectively.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.
- Implemented feedback from customers to improve service quality and dining experience.
- Actively participated in team meetings to discuss service strategies and operational improvements.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma
- Extracurricular Activities: Was a team member with the track team my Sophomore year.
- Best Buddies: For a few months with other classmates with disabilities.
Skills
Customer-focused mindset
Time management
Problem-solving
Teamwork and collaboration
Inventory management
Flexible and adaptable
Adaptability
Friendly
positive attitude
Timeline
Fullfullment Expert
Target
06.2026 - CurrentRead More
Fulfillment Expert
Target
08.2024 - 05.2026Read More
Closing Team Lead
Once Upon A Child Franchise
04.2024 - 08.2024Read More
Infant Team Lead
KinderCare Learning Centers
08.2020 - 03.2024Read More
Server and Hostess
Texas Roadhouse
10.2014 - 05.2019Read More
Brownsburg High School
High School Diploma
Read More