Katherine Kreft
Lexington Golf and Travel
KNOXVILLE,TN
3
years of professional experience
Dedicated Sales Professional experienced in achieving targets and driving success in fast-paced environments. Delivered impactful solutions through effective communication, time management, and problem-solving skills. Committed to leveraging interpersonal skills in a full-time role that presents professional challenges.
Work History
Bartender
1 Year 1 Month- Mixed and served beverages following established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area to ensure efficient service.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Processed cash and credit transactions accurately to ensure smooth operations.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues in a professional manner.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocols.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Sever
1 Year 1 Month- Delivered exceptional customer service in fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Organized table settings for dining area to enhance guest experience., ensuring cleanliness and organization for optimal guest experience.
- Assisted in training new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Leader
1 Year 4 Months- Led team in achieving operational efficiency through effective workflow management.
- Implemented process improvements resulting in streamlined inventory management practices.
- Coordinated with cross-functional teams to enhance product availability and merchandising strategies.
- Trained and mentored new staff on customer service protocols and store policies.
- Monitored team performance, providing feedback to improve service quality and productivity.
- Developed schedules to optimize labor allocation based on peak shopping hours.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
Education
No Degree - Business
Skills
Multitasking ability
Suggestive selling
Outstanding customer service
Team collaboration
Effective communication
Quick learner
Bartending professionalism
Staff management
Financial records oversight
Sales management
Sales techniques
Highly reliable
Team player attitude
Cash handling accuracy
Customer service excellence
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Enhanced team productivity through morale-boosting incentives.
Timeline
Bartender
Lexington Golf and Travel
09.2025 - CurrentRead More
Sever
Drakes
02.2025 - 03.2026Read More
Team Leader
Walmart
10.2023 - 02.2025Read More
Bluegrass Community And Technical College
No Degree from Business
Read More
Social media
while working with some of the small businesses previously in my town, I was able to create them growing social media accounts by doing daily trends as well as following the trending sounds off of multiple accounts in social media apps such as TikTok, Instagram, and Facebook. Well, I did not run these accounts. I got them started